Utilizing solutions that are effective, TechExcel customers represent companies of all sizes and a mix of industries.
Featured Stories
Ali Bin Ali required a customer service support solution that provided all of the traditional features of a Help Desk system.
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We diligently reviewed a number of help desk applications on the market, and we came to the conclusion that TechExcel ServiceWise was the best of breed.
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Product Used: ServiceWise & CustomerWise
Because of FS‘s success with ServiceWise, the company is now in the testing phase and close to the rollout for TechExcel’s MarketingWise and SalesWise.
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Product Used: ServiceWise & CustomerWise
LaSCA required a very complex set of features and functionality in order to support all their requirements; like multi-tier email notifications, integration with OCS
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Product Used: ServiceWise & CustomerWise
Discover why Premier Incorporated chose ServiceWise over Remedy& Siebel during a quest to bring process consolidation and automation to its IT services team
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I appreciate TechExcel’s support and continual refinement of this application even as they pursue aggressive development of other front office applications.
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Product Used: ServiceWise & CustomerWise
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Radon Labs’ main challenge was to find a solution that could easily handle more than 10,000 items per project, and TechExcel DevSuite was the only serious contender.
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Product Used: DevSuite & DevTrack
RxLaser first purchased DevTrack to be their issue-tracking system, but because of its ease-of-use, people in different departments wanted to
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Product Used: CustomerWise & DevSuite
In the months since the rollout of DevTrack and TechExcel CRM, BetweenMarkets has seen a significant increase in development efficiency and staff utilization.
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TechExcel CustomerWise has allowed CyberTech to unify support departments across 5 different countries and has stream-lined their business processes
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Product Used: DevSuite & DevTrack
Gael Quality was looking for a solution that could handle more than 15,000 test cases, multiple resources and the ability to fully integrate result from external sources.
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Product Used: DevSuite & DevTrack
With six active DevTrack projects and 65 active users, performance has been equally laudable. “We have over 3,000 issues in one project and performance is great.”
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Product Used: DevSuite & DevTrack
Mr. Stiteler concludes, “I’ve been in SQA for 17 years and DevTrack is probably the best defect tracking solution I’ve seen.”probably the best defect tracking solution I’ve seen.”
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By using DevSuite, Keyfactor has achieved significant improvements in the quality of products offered.
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Product Used: DevSuite & DevTrack
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One of the primary benefits Sanmina has found using ServiceWise is the web interface. The web-based system has provided the company with great accessibility.
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We can accurately track our productivity with ServiceWise, it gives us the numbers that we are looking for. We can see where we need improvement, as well as
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DevSuite Resolves Time Zone Differences and Provides a Collaborative Environment for Global Software Development Teams
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Product Used: ServiceWise & CustomerWise
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TechExcel DevSuite is an essential part of XDC’s technical environment. The organization performs all system and system integration testing
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What Clients Say
“Having our internal QA teams and studio development teams on the same system enables us to improve our communication and more efficiently coordinate our workflow throughout various parts of the company.”
Jim Battaglieri VP of Quality Assurance
What Clients Say
“TechExcel had what we were looking for: a scalable support center solution that gave us the option to add more CRM functionality down the road. Not only did their product make more sense than any of the other products I had seen, but it cost less than half of what other vendors were charging for their products.”
Jim Summers VP of Quality Assurance
What Clients Say
“After nearly a decade in the IT field, it is quite rare to find the level of support I’ve found with TechExcel, in terms of technical/product knowledge, quick response, and personal interaction. The continued correspondence during the planning and review period was indicative of nothing less than professional excellence. ”
Jim Summers VP of Quality Assurance