TechExcel ServiceWise is designed to work as both Client/Server and Web-based application. You can choose to deploy the TechExcel ServiceWise Windows Client to your end users with familiar Windows user interfaces, or you can deploy the TechExcel ServiceWise Web so that your users, especially remote users, can use TechExcel ServiceWise with a browser such as Internet Explorer or Mozilla Firefox. The employees that your service desk supports can use TechExcel ServiceWise Web to submit support requests.
TechExcel ServiceWise consists of the following applications
- ServiceWise – IT service management and support with both client/server and Web interfaces.
- Employee Web Portal – for employee self-service help desk
- Knowledge – Integrated knowledgebase and document management
- Add-On Modules
- AssetWise – CMDB and complete asset management
- AssetWise Discovery – Automatic asset detection and reporting
- FormWise – web based forms management
- KnowledgeWise Enterprise – enhanced knowledge features with A.I. support
- LinkPlus – Software API allowing third party software integrations
- Service Agreement – Automate Service Level Agreements
These applications can be purchased and used separately, or as a suite solution.
TechExcel ServiceWise installation consists of the following components:
- TechExcel ServiceWise Database – can support MS Access, SQL Server, Oracle, etc.
- TechExcel ServiceWise Admin
- TechExcel ServiceWise Client (Windows)
- TechExcel ServiceWise Web Server
- TechExcel ServiceWise Document Server
- TechExcel ServiceWise Web File Publishing Server
- TechExcel ServiceWise Email Notification Server
- TechExcel ServiceWise Email Retrieval Server
- TechExcel ServiceWise AssetWise
- TechExcel ServiceWise FormWise
- TechExcel ServiceWise integration modules LinkPlus