LAFAYETTE, CALIF. – November 1, 2010– TechExcel, Inc., a leading provider of Application Lifecycle Management (ALM) software, will feature its DevSuite solution at the Gartner 23rd Annual Application Architecture, Development & Integration Summit, taking place November 15 – 17, 2010 in Los Angeles, CA. Visitors to the TechExcel booth (BB) will see a live demo of the company’s integrated, modular suite of tools for managing every aspect of the application lifecycle.

DevSuite provides a single knowledge-centric platform for both agile and traditional development. Customers benefit from a comprehensive solution that can be deployed as a point system or as the complete fully integrated ALM solution. From requirement traceability to concept; through specification, planning, implementation, testing, and release, DevSuite enables customers worldwide to increase development efficiency, hit release dates, decrease resolution time, and support smarter testing. DevSuite also enables software development organizations, regardless of size, to manage globally distributed development teams efficiently and effectively.

TechExcel also offers a unique approach to connecting ALM and ITSM, bridging the DevOps divide by integrating these two sets of unique processes for a complete development and IT support solution that enables enterprises to streamline and engage across departments.

Organizations unable to attend the TechExcel demos at Gartner’s AADI conference can email sales@techexcel.com to set-up a dedicated meeting. Additional information on TechExcel and its award-winning solutions can be found at www.techexcel.com.

For more information about Gartner AADI 2010 please visit https://www.gartner.com/it/page.jsp?id=838226.

LAFAYETTE, CALIF. – October 27, 2010 – TechExcel, a provider of IT Service Management (ITSM) software, will sponsor the upcoming HDI webinar “Critical Success Factors for Problem Management”, presented by Trina Crockett, of Kepner-Tregoe, Inc. HDI (https://www.thinkhdi.com), is a global association for IT service and technical support professionals and the industry’s premier certification body. This live 60-minute presentation will demonstrate how a more strategic, process- and people -driven approach is critical to delivering consistent, high quality problem resolutions.

Key topics this webinar will address include:

• Overview KT Resolve, Kepner-Tregoe’s ITIL-recognized approach to problem and incident management
• Identify factors that maximize problem management process adoption and sustain performance improvement
• Examine the “Performance System” – KT’s model for analyzing, improving, and aligning each component of the service function

As a Kepner-Tregoe, Inc. (KT) consultant, Trina Crockett’s primary area of focus is supporting her clients with the implementation of KT Resolve, Kepner-Tregoe’s ITIL-recognized approach to troubleshooting. She holds an MBA from the University of Texas and a BA in human resources.

This live Webinar will be held on Tuesday, November 16, at 10:00 am PST (1:00 pm EST). It is free to HDI members and $29 for non-members. The presentation is scheduled to last 45 minutes with a question and answer session immediately following. To register and participate in this […]

LAFAYETTE, CALIF. – September 21, 2010 – One of the biggest obstacles in optimizing your business is the first step – planning. Whether you are buying for the first time or just replacing your current system, this webinar presented by TechExcel will provide concrete advice on buying and implementing a help desk system. As an added bonus, each rule also outlines the common pitfalls to watch out for, so that you can confidently select and roll out a system that will meet your needs today, as well as offer you vital flexibility for tomorrow.

Key topics this webinar will explore include:

• Budget and time scales
• Architecture setup
• Automation needs
• Self-service offerings
• Deployments options
• and more…

Rickard Jönsson, TechExcel Senior Business Development and Marketing Manager – EMEA, will present this live Webinar on Wednesday, September 29, at 11:00 am PST (2:00 pm EST). The presentation is scheduled to last 45 minutes with a question and answer session immediately following. To register and participate in this event, please visit https://www2.gotomeeting.com/register/934089626

LAFAYETTE, CALIF. – September 15, 2010 – TechExcel, Inc., a leading provider of Application Lifecycle Management (ALM) software, will showcase its DevTest Studio solution at the Software Testing Analysis & Review Conference, taking place September 26 – October 1, 2010 in San Diego, CA. Visitors to the TechExcel booth #7 will see a live demo of the company’s quality management solution that is the choice of leading software developers around the world for tracking and managing their entire quality lifecycles.

DevTest Studio combines the award winning QA test management features of DevTest with the market-leading defect tracking features of DevTrack and TestLink for test automation into one complete solution. DevTest Studio links implementation and testing for a truly integrated development and testing process. TechExcel customers have realized immense benefits from implementing DevTest Studio including reduced development time, greater control over product quality, and increased efficiency by enabling developers and tester to manage shorter deadlines while increasing complexity of contemporary testing challenges.

“TechExcel is delighted to participate at StarWest 2010. Bringing our industry tested solutions to Software Quality Engineering and its readership is an important platform for us to share our expertise in providing complete quality management solutions,” said Tieren Zhou, founder and CEO for TechExcel. “DevTest Studio is a perfect example of TechExcel’s vision to provide a knowledge-centric, integrated agile and quality management ALM platform that utilizes a cross-product modular architecture so that businesses can craft a solution to meet their unique needs.”

Development organizations unable to attend the TechExcel demos at StarWest can email sales@techexcel.com to set-up a dedicated meeting. Additional information on TechExcel and its award-winning solutions can be found atwww.techexcel.com.

For more information about StarWest 2010 please visit https://www.sqe.com/starwest/

Healthcare Services Firm Implements TechExcel’s Help Desk Software to Better Manage Customer Relationships throughout the Entire Customer Lifecycle

LAFAYETTE, CALIFORNIA and PRESTON, UNITED KINGDOM, September 14, 2010 – TechExcel, Inc., a leading provider of IT Service Management and help desk issue tracking software, today announced that Lancashire and South Cumbria Agency (LaSCA), has implemented TechExcel ServiceWise to manage ten Primary Care Trusts (PCT) registers and administrative services. ServiceWise is a customizable help desk and IT Service Management (ITSM) solution that enables automation and streamlining of IT services and help desk activities with configurable workflows, process management, email notifications, and a searchable knowledgebase. LaSCA chose ServiceWise to progress internal operations, enable reporting functionality and to improve their customers’ experience through a fully integrated and knowledge-centric support portal.

LaSCA is a unique healthcare services firm that connects healthcare organizations, patients, and consultants, manages patient population registers and provides administrative services. TechExcel’s ServiceWise enables LaSCA to ensure their IT department meets their goals through the use of a fully customizable and automated solution. By providing all clients with access to real-time information, in the manner they choose to receive it – whether via email notifications, a self-service web portal, or web conversations – LaSCA is now equipped to cost effectively maintain solid customer relationships.

“We needed a solution that is well designed, scalable, and cost effective,” said Mark Gannon, IT Manager for LaSCA. “Our help desk software solution needed to keep up with our growth and change. TechExcel’s ServiceWise grants us the ability to configure the solution to best suit our needs both now and in the future. This coupled with TechExcel’s first-class and experienced support staff, makes ServiceWise our choice in […]

LONDON, ENGLAND, August 23, 2010 – IT service desks across the UK and Europe are once again being urged to celebrate the importance of excellent customer service by taking part in IT Service Week – 4-8 October.

Running alongside the increasingly popular National Customer Service Week initiative which has been running since 2001, the Service Desk Institute is calling all IT service desks and support teams to get involved in IT Service Week and promote the excellent service they give to their customers, both internal and external.

Activities to promote the service desk could include job swaps between frontline analysts and management, fancy dress or themed days, PC support drop-ins, IT support roadshows and inviting customers to nominate their IT service ‘hero’.

The main purpose of IT Service Week is to:

• highlight the dedication of the entire service desk team – first line, second line and field engineers in delivering great customer service
• let work colleagues and customers know how vital the role of the IT support analyst/engineer is and that the IT service team committed to meeting and exceeding customer expectations
• ‘blow the trumpet’ of the IT service desk staff who work hard and go that extra mile to ensure the technology in their business continues to function
• boost the morale and teamwork of the IT service desk
• recognise and reward those teams and employees who deserve it

“We know how much IT service and support teams care about the service they provide to their colleagues and customers; now we want them to show it,” says Howard Kendall, founder and chairman of SDI. “IT Service Week offers service desks the perfect opportunity to showcase the superb work of their patient and hard-working analysts and engineers and show exactly how much they contribute […]

LAFAYETTE, CALIF. – July 19, 2010– TechExcel, Inc., a leading provider of IT Service Management (ITSM) software, will showcase its ServiceWise U solution suite at Campus Technology 2010, taking place July 19 – 22, 2010 at the Seaport World Trade center in Boston, Massachusetts. The company will share how its ITSM solution supports successful universities and educational institutions throughout the world.

TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise U provides a set of pre-configured help desk and ITIL solutions from the TechExcel Service Suite that are tailored specifically for the digital campus. It helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, integrated knowledge management and dedicated student self-service portal. The powerful features and the ease of maintenance make ServiceWise U a powerful solution for University and College systems worldwide.

“TechExcel’s presence at Campus Technology 2010, speaks to our commitment of providing feature-rich and benefit-oriented solutions to the education sector,” said Tieren Zhou, founder and CEO for TechExcel. “ServiceWise was architected to provide totally configurable help desk and IT service solutions. The challenge for universities, that need high-end enterprise ITSM solutions, is that these same solutions often require extensive effort to maintain and are unpredictably expensive for total cost of ownership – ServiceWise U is the smart alternative.”

TechExcel has successfully helped several universities including University of Princeton, East Caroline State University, and University of Berkeley to switch to TechExcel’s ServiceWise solution to manage their help desk and total IT service processes with a much lower and controllable cost of ownership. For more information on ServiceWise U, visit https://techexcel.com/solutions/education.

TechExcel will be exhibiting at booth #446 on the […]

Topic Presented Highlights Market Landscape Trends and Factors in IT Service Management TCO

LAFAYETTE, CALIF. – July 13, 2010 – Overview: Organizations today are tasked with saving money now – but true savings come from understanding the full spectrum of financial benefits to an ITSM solution. From ROI, to internal rate of IT, to swift economic justification – this webinar will explore the current ITSM vendor landscape and offer insights into how you can save long term while achieving immediate success and efficiency with:

• configurable workflows
• unlimited scalability
• integrated knowledge management
• automatic escalations
• and more.

Rickard Jönsson, TechExcel Senior Business Development and Marketing Manager – EMEA, will discuss the factors that organizations must consider when evaluating an ITSM solution. In addition to feature requirements, Mr. Jönsson will explore the benefits available to those that purchase and evaluate a solution while taking in the full range of considerations. Discussions on various organizations’ successful implementations and outcomes will provide attendees with real world examples.

This event will be held on Wednesday, July 28, at 11:00 am PST (2:00 pm EST), and is scheduled to last 45 […]

LAFAYETTE, CALIF. – March 16, 2010 – TechExcel, Inc., a leading provider of Application Lifecycle Management (ALM), IT Service Management (ITSM) and Customer Relationship Management (CRM) software solutions, today announced the release of ServiceWise 8.5 and CustomerWise 8.5. The latest releases include both new features and enhancements designed to increase visibility and provide intelligence for all customer support business processes and deliver a solution that supports the growing number of applications, devices, and mobility of today’s workforce. Also included is an updated project planning tool, TechExcel ProjectPlan, that provides integrated project planning and resource management for IT managers and service teams. ProjectPlan gives managers complete control over project information, scheduling, and resource management through its real-time integration.

“In today’s harsh economic climate it is vitally important that enterprise systems deliver outstanding value and features such as time and cost tracking are essential in managing a successful business.” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel. He continued, “The enhancements we’ve added improve usability and an improved project planning tool, new automatic customer satisfaction surveys, and the ability to manage assets and knowledge externally through an API interface add great value. The new features in ServiceWise and CustomerWise elevate the ability of support teams to accommodate the needs of modern IT organizations and keep their customers informed every step of the way.”

TechExcel is dedicated to developing software solutions with built-in business intelligence that can be easily configured by users to optimize their business processes. By providing integrated CRM, help desk, defect tracking and test management applications, TechExcel integrates Web, wireless, and client/server technologies […]