LAFAYETTE, CALIF. – September 21, 2010 – One of the biggest obstacles in optimizing your business is the first step – planning. Whether you are buying for the first time or just replacing your current system, this webinar presented by TechExcel will provide concrete advice on buying and implementing a help desk system. As an added bonus, each rule also outlines the common pitfalls to watch out for, so that you can confidently select and roll out a system that will meet your needs today, as well as offer you vital flexibility for tomorrow.

Key topics this webinar will explore include:

  • Budget and time scales
  • Architecture setup
  • Automation needs
  • Self-service offerings
  • Deployments options
  • and more…

Rickard Jönsson, TechExcel Senior Business Development and Marketing Manager – EMEA, will present this live Webinar on Wednesday, September 29, at 11:00 am PST (2:00 pm EST). The presentation is scheduled to last 45 minutes with a question and answer session immediately following. To register and participate in this event, please visit