Healthcare Services Firm Implements TechExcel’s Help Desk Software to Better Manage Customer Relationships throughout the Entire Customer Lifecycle

LAFAYETTE, CALIFORNIA and PRESTON, UNITED KINGDOM, September 14, 2010 – TechExcel, Inc., a leading provider of IT Service Management and help desk issue tracking software, today announced that Lancashire and South Cumbria Agency (LaSCA), has implemented TechExcel ServiceWise to manage ten Primary Care Trusts (PCT) registers and administrative services. ServiceWise is a customizable help desk and IT Service Management (ITSM) solution that enables automation and streamlining of IT services and help desk activities with configurable workflows, process management, email notifications, and a searchable knowledgebase. LaSCA chose ServiceWise to progress internal operations, enable reporting functionality and to improve their customers’ experience through a fully integrated and knowledge-centric support portal.

LaSCA is a unique healthcare services firm that connects healthcare organizations, patients, and consultants, manages patient population registers and provides administrative services. TechExcel’s ServiceWise enables LaSCA to ensure their IT department meets their goals through the use of a fully customizable and automated solution. By providing all clients with access to real-time information, in the manner they choose to receive it – whether via email notifications, a self-service web portal, or web conversations – LaSCA is now equipped to cost effectively maintain solid customer relationships.

“We needed a solution that is well designed, scalable, and cost effective,” said Mark Gannon, IT Manager for LaSCA. “Our help desk software solution needed to keep up with our growth and change. TechExcel’s ServiceWise grants us the ability to configure the solution to best suit our needs both now and in the future. This coupled with TechExcel’s first-class and experienced support staff, makes ServiceWise our choice in a help desk support solution.”

“LaSCA represents the type of customer we at TechExcel are very pleased to help empower,” said Tieren Zhou, Founder and CEO of TechExcel, Inc. “ServiceWise gives an organization the insight needed to maximize services, support, and development efforts and to create lasting customer relationships by improving customer satisfaction.”

Additional information on TechExcel ServiceWise is available at:

Additional information on LaSCA is available at

About LaSCA

Lancashire and South Cumbria Agency (LaSCA) is an NHS agency in the UK, serving 10 Primary Care Trusts (PCTs). They manage the PCTs patient population registers and provide administrative services to the PCTs and their NHS contractors. The service is split into three major distinct groups: Patient, Contractor and Supporting Services. LaSCA is publicly funded and employs over 200 staff.