TechExcel’s Agile Studio blends methodologies

By Katie Serignese – March 1, 2010

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The introduction of agile methodologies to application life-cycle management is an up-and-coming space, but while some development tool providers cater to strict agile methods, others are creating agile platforms for a blend of methodologies.

In the current market, TechExcel has found that one third of teams don’t have a methodology, one third are using traditional waterfall and iterative approaches, and the remainder are more strictly agile, said Jeff Johnstone, vice president of product management for TechExcel.

Johnstone added that although a lot people talk about going agile, it is not a switch that can be flipped overnight. “People need to evolve, and Agile Studio is one way to do it.”

Released on the first of March, Agile Studio provides both out-of-the-box support for major agile methodologies and traditional approaches, Johnstone said. “We’re not limiting ourselves to just being agile. We’re also acknowledging the other one-third of the market.”

TechExcel, an ALM software vendor, created Agile Studio to be “source-code neutral,” which will allow users to develop on any software platform, he said.

The studio comes with a set of default projects (defined as a complete set of configuration settings) that can be used as templates when developing, Johnstone said. These templates are fully preconfigured based on the methodology chosen, and the methodologies include Scrum, XP, test-driven, feature-driven, iterative and waterfall methods.

These can then be used as a starting point for each team to customize to their needs, he said. So those using waterfall or iterative approaches can use backlogs and burn-down charts if they so choose. “Agile concepts can be applied, and teams can become more iterative and dynamic,” Johnstone said.

Agile studio is a bundle of three products: […]

TechExcel Announces Agile Studio for Managing Balanced Agile Development

LAFAYETTE, CALIF. – March 1, 2010 – TechExcel, Inc., a leading provider of Application Lifecycle Management software, today announced the release of Agile Studio, a new Agile Development platform that empowers organizations to mix elements from multiple Agile and traditional development methods. With Agile Studio, organizations can now balance both Agile and non-Agile practices to best support their processes and priorities, while still retaining the benefits of a single integrated system across the entire enterprise.

Agile Studio is an ideal solution for organizations requiring a customized approach for Agile Development. Providing out-of-the-box support for all major Agile methods including Scrum, XP, and test-driven development, the new Agile Studio also incorporates elements of traditional development such as resource planning, project management, and defect tracking which development teams can enable as needed. By mixing preferred practices from multiple methodologies, Agile Studio allows organizations to create a well balanced software development process that supports their unique needs. Agile Studio also provides optional extensions for more formalized requirements management, quality management, and timesheet automation if needed, which integrate seamlessly into the Agile framework.

“Our own customers, as well as a variety of recent industry research, clearly indicate that Agile has moved into the mainstream of software development”, said Tieren Zhou, TechExcel’s CEO and Chief Software Architect. “What has been surprising though is that about two thirds of all Agile teams have implemented a mixture of multiple methods, even including practices from more traditional development. Our tools have always supported Agile Development, but the new Agile Studio is a significant evolution of our product line that addresses this growing trend […]

By |March 1st, 2010|Categories: News, press releases 2014 & before|Comments Off on TechExcel Announces Agile Studio for Managing Balanced Agile Development

Amcom Software Selects TechExcel CustomerWise Help Desk Solution

LAFAYETTE, CALIFORNIA , August 10, 2009 – TechExcel, Inc., a leading provider of IT Service Management and help desk issue tracking software, today announced that Amcom Software has selected TechExcel CustomerWise for their Customer Service Data Centers in Minnesota, New York, Florida and Australia. CustomerWise is a powerful integrated CRM solution used to optimize processes among sales, marketing, and customer support teams. Using CustomerWise, Amcom Software will improve collaboration and communication, enabling them to resolve issues more efficiently and exceed their customers’ service expectations.

Minneapolis-based Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom Software’s advanced solutions are used by thousands of leading corporations and organizations in healthcare, education, hospitality, business and government. With thousands of enterprise-level installations currently in place, Amcom’s proven technology platform and expert services support some of the most vital communication systems and processes in the world.

Presently Amcom has five call centers using four different help desk solutions with limited web portal capabilities. Amcom chose TechExcel after evaluating Help Desk solutions from five vendors in an effort to bring together their silo systems into a single solution, standardize the way they service their customers, and unify the customer experience across their call centers. By consolidating onto one application and rolling out web portal functionality, Amcom will provide additional self-service avenues for their customers and improved customer service.

Delivering superior customer service is key to maintaining customer relationships. CustomerWise helps organizations optimize support process by providing teams with everything […]

By |August 10th, 2009|Categories: News, press releases 2014 & before|Comments Off on Amcom Software Selects TechExcel CustomerWise Help Desk Solution

TechExcel Announces DevSuite 8

LAFAYETTE, CALIFORNIA , July 15, 2009 – TechExcel, Inc., a leading provider of Application Lifecycle Management software, today announced the general availability of DevSuite 8.0. Designed to manage all phases of the Application Lifecycle, the latest version of TechExcel’s award-winning ALM software provides a single integrated set of tools for development process management. From requirements to project planning, work item tracking to QA testing, DevSuite allows team to follow configurable, integrated processes based on best practices. DevSuite also enables software development organizations, regardless of size, to manage globally distributed development teams efficiently and effectively. Version 8.0 introduces many new and enhanced features, including integrated support for Unicode characters, definable user interface settings for multi-lingual projects, and a new dashboard engine called MyWork.

“We are very excited to release the MyWork dashboard,” said Paul Unterberg, Product Manager of DevSuite. “This addition to the tool makes it easier to see patterns and identify trends much more easily, across all development teams. With MyWork, users are able to configure a special page in DevSuite to show definable widgets, which can be defined for any report in the system. This allows users to place all the important information they need to see all their work in one place. MyWork widgets are also available to all TechExcel applications, allowing single sign on and cross-product reporting.”

What’s New in Version 8 TechExcel’s DevSuite is used daily by tens of thousands of developers and management to quickly design and implement processes based on industry-standard methodologies. The software provides managers with the reporting capabilities needed to make intelligent decisions needed for rapidly […]

By |July 15th, 2009|Categories: News, press releases 2014 & before|Comments Off on TechExcel Announces DevSuite 8

TechExcel continues Global Expansion with New Customer Support and Sales Offices in Japan

LAFAYETTE, CALIFORNIA ,June 24, 2009 – TechExcel, Inc., a leading provider of Application Lifecycle Management and IT Service Management and help desk issue tracking software, today announced the opening of new Customer Support and Sales offices in Tokyo to serve the needs of its expanding Japanese customer base. Tokyo was also selected as part of the company’s strategic growth strategy to offer all TechExcel customers 24 hour global support and address the growing demand for its unified Application Lifecycle Management (ALM) and support and service software solutions, worldwide. “TechExcel is dedicated to supporting the growing number of IT and support professionals throughout Eastern Europe and Asia. With the opening of our latest offices in Japan and the addition of new multilingual configuration settings and Unicode support to our ALM and ITSM and help desk solutions, DevSuite and ServiceWise are now truly global solutions,” said Dr. Tieren Zhou, TechExcel’s CEO and Chief Software Architect. For additional information on TechExcel’s Japan sales and support office in Tokyo, visit www.techexcel.com or contact the company at Kowa 5 Bld. 3rd floor, 3-1-2 Taihei, Sumida-ku, Tokyo, 130-0012 Tel: 03-6658-8898 Fax: 03-6658-8896.

By |June 24th, 2009|Categories: News, press releases 2014 & before|Comments Off on TechExcel continues Global Expansion with New Customer Support and Sales Offices in Japan

TechExcel Receives “Positive” Rating in Leading Analyst Firm’s Application Lifecycle Management MarketScope Report

LAFAYETTE, CALIF. January 23, 2009 — TechExcel, Inc., a technology and market leader in application lifecycle management solutions, today announced that TechExcel’s DevSuite received a “Positive” rating in Gartner’s “MarketScope for Application Life Cycle Management.”*

The MarketScope report assesses ALM market offerings and their providers and discussed the benefits of implementing an ALM in the current economic environment stating that ALM solutions “can enhance the productivity of teams and provide management with a more accurate view of project status.” A total of 12 companies were evaluated in the 2008 ALM MarketScope report.

“Our customers are already reaping the productivity and cost-saving benefits of DevSuite for managing their application development,” said Tieren Zhou, Founder, CEO and Chief Software Architect. “We believe Gartner’s “Positive” rating confirms TechExcel’s position in the market and our commitment to providing customers with development solutions that meet their unique challenges.”

MarketScope Disclaimer

The MarketScope is copyrighted 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Gartner “MarketScope for Application Life Cycle Management” by Jim Duggan, Matt Light, Thomas E. Murphy. December 17, 2008

By |January 23rd, 2009|Categories: News, press releases 2014 & before|Comments Off on TechExcel Receives “Positive” Rating in Leading Analyst Firm’s Application Lifecycle Management MarketScope Report

TechExcel Announces ServiceWise and CustomerWise 8.0

LAFAYETTE, CALIF. – October 27, 2008 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, today announced the release of ServiceWise 8.0 and CustomerWise 8.0.  New features and enhancements automate repetitive processes and improve communication and collaboration between support teams and their customers, improving both IT service and support for organizations. Additionally, an improved self-service portal includes automatic active directory password reset that enables support managers to show precise figures on support time saved and improved ROI, on average reducing the number of calls to service teams by approximately 30%.

“Meeting the demand for excellent customer service has never been more challenging.  Versions 8.0 of our IT Service Management and customer support software help organizations improve their customers’ experience.” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel.  He continued, “We’ve added a lot of automation that improves usability and service level features that help teams be more responsive to customer requests and also keeps the customer informed.”

TechExcel is dedicated to developing software solutions with built-in business intelligence that can be configured by the users to optimize their business processes. By providing integrated CRM, help desk, defect tracking and test management applications, TechExcel integrates Web, wireless, and client/server technologies to provide companies with the flexibility needed to better manage their business.

What’s New in Version 8.0: The insight required for successful IT support and customer service        
TechExcel ServiceWise and CustomerWise provide companies with the essential tools necessary to effectively manage customer support and customer request processes.  Typically, ServiceWise is used to manage internal help desk and IT management processes while CustomerWise is used to manage external customer support, sales, and marketing processes. However, both solutions are designed to improve inter-departmental communication […]

By |October 27th, 2008|Categories: News, press releases 2014 & before|Comments Off on TechExcel Announces ServiceWise and CustomerWise 8.0