Topic Presented Highlights Market Landscape Trends and Factors in IT Service Management TCO

LAFAYETTE, CALIF. – July 13, 2010 – Overview: Organizations today are tasked with saving money now – but true savings come from understanding the full spectrum of financial benefits to an ITSM solution. From ROI, to internal rate of IT, to swift economic justification – this webinar will explore the current ITSM vendor landscape and offer insights into how you can save long term while achieving immediate success and efficiency with:

  • configurable workflows
  • unlimited scalability
  • integrated knowledge management
  • automatic escalations
  • and more.

Rickard Jönsson, TechExcel Senior Business Development and Marketing Manager – EMEA, will discuss the factors that organizations must consider when evaluating an ITSM solution. In addition to feature requirements, Mr. Jönsson will explore the benefits available to those that purchase and evaluate a solution while taking in the full range of considerations. Discussions on various organizations’ successful implementations and outcomes will provide attendees with real world examples.

This event will be held on Wednesday, July 28, at 11:00 am PST (2:00 pm EST), and is scheduled to last 45 minutes with a question and answer session immediately following. To register and join this live event, please visit: