Are you risking IT System failure due to a poorly planned or lack of a managed plan for change? In IT, change is anything that impacts and changes the IT infrastructure. Learn how to reduce your risk of failure by having a solid plan. This will help minimize disruption of IT Services while reducing resource costs.

It is understandable that the thought of ITIL Change Management can seem overwhelming. TechExcel’s product managers can help bring a common sense approach to understanding ITIL. In part two of our ITSM webinar series, we will unravel Change Management and help you to create an effective process for your team.

The 45 minute complimentary webinar will include:
-What is Change Management
-What is the process for Change Management
-How to handle Emergency Change
-How does Change Management link to other processes in ITIL
-The 7 R’s of Change