About TEBlogger

This author has not yet filled in any details.
So far TEBlogger has created 111 blog entries.

Unravel Problem Management

Problem Management is often thought of when only dealing with the repercussion of incidents. Yet it is one of the hardest processes to implement and to gain momentum in an organization. Problem Management is needed to determine the root cause and find a solution for a problem, however it often becomes a burden to the organization as it is poorly defined and executed.

In part three of our ITSM series, we will unravel Problem Management and show how to use your Service Desk tool to help you with the process.

This 45 minute complimentary webinar will also include:
-Problems with Problem Management
-Different types for problem solving
-Root Cause Analysis (RCA)
-Known Errors
-Error control


By |September 11th, 2014|Categories: Events, Past Events|0 Comments

TechExcel Adds GIT Support to Development Tool Suite

New DevSuite-Git integration extends developer flexibility, enables full traceability throughout the development lifecycle

LAFAYETTE, CALIF. – August 18, 2014 – TechExcel, a leading provider of Application Lifecycle Management (ALM) solutions, today announced its suite of software development tools now provide out-of-the-box support for GIT, the open source distributed version control system (DVCS) designed for speed and efficiency. The seamless integration with TechExcel’s ALM solution, DevSuite, increases the agility of developers using GIT and provides managers and QA teams with full transparency and traceability throughout the development lifecycle.

“Support for GIT has become one of the most requested features from our customers,” said Dr. Tieren Zhou, TechExcel Founder and Chief Software Architect. “The combination of GIT’s flexibility and the comprehensive issue management capabilities of DevSuite helps our customers more efficiently manage distributed development projects and move to faster, more frequent release cycles.”

The DevSuite-GIT integration makes it easy for developers to associate all code commits with the bugs, issues and development tasks managed within DevSuite. Using “pre-push” hooks to launch the tracker interface, developers can select one or multiple issues from their project or sub-project. “Post retrieve” hooks then ensure all work is automatically updated within the issue management software.

Developers can also associate details and meaning to code commits, such as who did what, when and why. Users can also generate detailed reports for all GIT commits linked to bugs, issues and tasks. This provides organizations with a clear audit tracking, enabling full traceability and effectively managing task ownership, status and activity.

TechExcel DevSuite seamlessly integrates with more than 20 version control systems, enabling organizations to use the SCM tool of their choice, and is designed specifically to […]

By |August 18th, 2014|Categories: News, press releases 2014 & before|Comments Off on TechExcel Adds GIT Support to Development Tool Suite

Unravel Change Management

Are you risking IT System failure due to a poorly planned or lack of a managed plan for change? In IT, change is anything that impacts and changes the IT infrastructure. Learn how to reduce your risk of failure by having a solid plan. This will help minimize disruption of IT Services while reducing resource costs.

It is understandable that the thought of ITIL Change Management can seem overwhelming. TechExcel’s product managers can help bring a common sense approach to understanding ITIL. In part two of our ITSM webinar series, we will unravel Change Management and help you to create an effective process for your team.

The 45 minute complimentary webinar will include:
-What is Change Management
-What is the process for Change Management
-How to handle Emergency Change
-How does Change Management link to other processes in ITIL
-The 7 R’s of Change

By |August 13th, 2014|Categories: Events, Past Events|0 Comments

Agile Made Easy

As the trend to go Agile continues, you and your team are not alone in determining the best methods to get up and running quickly.

Learn how to implement agile techniques so your team can build better software.

During this webinar, TechExcel product managers Vineet Argawal and Prince Huang will share Agile best practices for software development. Their experience practicing Agile at TechExcel and working with TechExcel’s customers has helped shaped a guide to the best methods for going Agile.

In this webinar, they will talk about:
-Creating user stories and spiking features
-Running shorter sprints
-Estimation and Planning
-Empowering developers, open communication and continuous improvement
-Using DevTrack for Agile software development

By |July 23rd, 2014|Categories: Events, Past Events|0 Comments

Rethinking Application Life-cycle managment

Software has changed, end points have changed, even the role of the developer has changed. So, it only makes sense that the way developers and organizations manage the application life cycle would have to change too.

In the beginning, the ALM process was very independent, according to Robert Holler, CEO of VersionOne. “You kind of had your application life-cycle-management capabilities that supported requirement-management tools, design tools, coding tools, test tools, build source, deploy tools and project-management tools,” he said. “At first there was a lot of disintegration. Each one of those tools was completely independent.”

With the ever-increasing demand for better quality, better user experience, faster delivery and advanced technologies, the way in which tooling has worked together has evolved.

“Through the years, tool sets have become integrated,” said Holler. “All those tools are no longer independent tool sets; they are actually integrated tool sets that all work together to help manage the project, the product and the process, all at the same time.”

But it hasn’t just been the tool sets going through an evolution; the entire scope of ALM has changed. Where once testing had a definitive role at the end of the life cycle, or requirements took up a large part of the life cycle, the aspects of the life cycle are now linked together. “The life cycle starts with a business idea and doesn’t end with delivery of some value to a customer, but rather cycles around with feedback back to the business again to say did we actually meet the need,” said Kurt Bittner, Forrester analyst.

– See more at: https://sdtimes.com/rethinking-application-life-cycle-management/#sthash.vLvgc49A.dpuf

Unravel Incident Management

System failures and errors are a daily occurrence for many IT professionals. Minimize outages and restoring service operations as quickly as possible is the goal of any IT professional manning a help or service desk.

Having a solid plan in place will lessen the impact on clients while remaining cost-effective. It is understandable that the thought of ITIL Incident Management can seem overwhelming. TechExcel’s product managers can help bring you a common sense approach to understanding ITIL. In this first webinar of our ITSM series, we will unravel Incident Management and help you to create an effective process for your team.

This 45 minute complimentary webinar will include:
-What is Incident Management?
-How do you prioritize incidents?
-How doe you handle incident escalations?
-What is the process for Incident Management?
-How does Incident Management link to other processes in ITIL?

By |June 25th, 2014|Categories: Events, Past Events|0 Comments

TechExcel Named to SD Times 100 for 6th Consecutive Year

Recognized for Leadership and Innovation in Application Lifecycle Management and Development Tools

LAFAYETTE, CALIF. – June 6, 2013 – TechExcel, a leading provider of Application Lifecycle Management (ALM) solutions, has been named to the 2014 SD Times 100 for its leadership and innovation in the ALM and Development Tools market. This is the sixth consecutive year TechExcel has won the award recognizing key companies driving the art of software development.

“We are proud to once again be recognized for our contributions to the software development industry,” said Dr. Tieren Zhou, TechExcel Founder and Chief Software Architect. “The award this year reflects our commitment to delivering innovative ALM solutions that increase the quality, agility and efficiency of development lifecycle activities and enable companies to deliver superior software products to market and their customers faster.”

Judged by the editors of SD Times, the SD Times 100 recognizes the top innovators and leaders in multiple software development industry areas. Winning criteria included considering each company’s technology offering, how they advanced the software development industry, and reputation and buzz generated within the industry.

The 2014 SD Times 100 was published in the June 2014 issue of BZ Media’s SD Times and is available online at https://sdt.bz/71295.

About TechExcel

TechExcel is a privately held software company dedicated to developing intelligent software solutions to optimize today’s business processes. A leading provider of integrated IT service management, customer support and application lifecycle management solutions, TechExcel seamlessly integrates Web, wireless, and client/server technologies to provide companies with the power and flexibility needed to better manage their business. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1,500 customers in […]

By |June 6th, 2014|Categories: News, press releases 2014 & before|Comments Off on TechExcel Named to SD Times 100 for 6th Consecutive Year

SD Times 100: The Elements of Success

It’s that time of year again, when the editors of SD Times emerge from their lab to reveal their latest discovery: The 2014 SD Times 100.

A number of elements need to react in precise ways for an organization to attain its place atop the charts, each carrying a certain weight. First is innovation. To earn a seat at the (periodic) table, companies must demonstrate that their work advances the state of the art of software development. Hand in hand with that is leadership. Did the company show it was an industry leader through a lion’s share of its market, or by contributing more to an open-source project than anyone else? Did it establish leadership through the open exchange of its ideas with others? And finally there is the buzz factor. Was the work widely discussed in the industry? Was the technology considered must-have by those in the know? In short, did the organization have the right chemistry?

Displaying each of these elements in just the right proportions can be the difference between a winning formula or a dud. To determine that, the editors carefully consider each nomination in a process that involves debate, research and, ultimately, selection.

In the periodic table, elements are divided by their properties: noble gases are with noble gases, metals are with metals, and so on. In the SD Times 100, those properties are ALM & Development Tools; APIs, Libraries and Frameworks; Big Data and Business Intelligence; the Cloud, Database and Database Management; DevOps & SCM; Mobile; Quality Assurance & Security; User Experience; and Influencers.

What do you think of the 2014 SD Times 100 solution? Did we overlook any organizations that you feel are worthy of inclusion? Did we miss a leader or […]

ServiceWise 9.3 Webinar

TechExcel is excited to announce the release of ServiceWise 9.3 with 50 new features and customer enhancements that significantly improve user experience and make managing IT service and customer help desk activities more agile and efficient.

With ServiceWise 9.3, incidents submitted can automatically spawn defects, change requests or requirements. While product management and development teams are scheduling, designing, implementing and testing for these items, all updates are reflected automatically back to the support incident. By integrating with ALM requirements in 9.3, TechExcel has completed the final piece needed for a complete integration and our customers can enjoy the best platform for a complete support and development experience.


By |April 24th, 2014|Categories: Events, Past Events|0 Comments