Problem Management is often thought of when only dealing with the repercussion of incidents. Yet it is one of the hardest processes to implement and to gain momentum in an organization. Problem Management is needed to determine the root cause and find a solution for a problem, however it often becomes a burden to the organization as it is poorly defined and executed.
In part three of our ITSM series, we will unravel Problem Management and show how to use your Service Desk tool to help you with the process.
This 45 minute complimentary webinar will also include:
-Problems with Problem Management
-Different types for problem solving
-Root Cause Analysis (RCA)