System failures and errors are a daily occurrence for many IT professionals. Minimize outages and restoring service operations as quickly as possible is the goal of any IT professional manning a help or service desk.
Having a solid plan in place will lessen the impact on clients while remaining cost-effective. It is understandable that the thought of ITIL Incident Management can seem overwhelming. TechExcel’s product managers can help bring you a common sense approach to understanding ITIL. In this first webinar of our ITSM series, we will unravel Incident Management and help you to create an effective process for your team.
This 45 minute complimentary webinar will include:
-What is Incident Management?
-How do you prioritize incidents?
-How doe you handle incident escalations?
-What is the process for Incident Management?
-How does Incident Management link to other processes in ITIL?