LAFAYETTE, CALIF. – July 19, 2010– TechExcel, Inc., a leading provider of IT Service Management (ITSM) software, will showcase its ServiceWise U solution suite at Campus Technology 2010, taking place July 19 – 22, 2010 at the Seaport World Trade center in Boston, Massachusetts. The company will share how its ITSM solution supports successful universities and educational institutions throughout the world.

TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise U provides a set of pre-configured help desk and ITIL solutions from the TechExcel Service Suite that are tailored specifically for the digital campus. It helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, integrated knowledge management and dedicated student self-service portal. The powerful features and the ease of maintenance make ServiceWise U a powerful solution for University and College systems worldwide.

“TechExcel’s presence at Campus Technology 2010, speaks to our commitment of providing feature-rich and benefit-oriented solutions to the education sector,” said Tieren Zhou, founder and CEO for TechExcel. “ServiceWise was architected to provide totally configurable help desk and IT service solutions. The challenge for universities, that need high-end enterprise ITSM solutions, is that these same solutions often require extensive effort to maintain and are unpredictably expensive for total cost of ownership – ServiceWise U is the smart alternative.”

TechExcel has successfully helped several universities including University of Princeton, East Caroline State University, and University of Berkeley to switch to TechExcel’s ServiceWise solution to manage their help desk and total IT service processes with a much lower and controllable cost of ownership. For more information on ServiceWise U, visit https://techexcel.com/solutions/education.

TechExcel will be exhibiting at booth #446 on the […]

Topic Presented Highlights Market Landscape Trends and Factors in IT Service Management TCO

LAFAYETTE, CALIF. – July 13, 2010 – Overview: Organizations today are tasked with saving money now – but true savings come from understanding the full spectrum of financial benefits to an ITSM solution. From ROI, to internal rate of IT, to swift economic justification – this webinar will explore the current ITSM vendor landscape and offer insights into how you can save long term while achieving immediate success and efficiency with:

• configurable workflows
• unlimited scalability
• integrated knowledge management
• automatic escalations
• and more.

Rickard Jönsson, TechExcel Senior Business Development and Marketing Manager – EMEA, will discuss the factors that organizations must consider when evaluating an ITSM solution. In addition to feature requirements, Mr. Jönsson will explore the benefits available to those that purchase and evaluate a solution while taking in the full range of considerations. Discussions on various organizations’ successful implementations and outcomes will provide attendees with real world examples.

This event will be held on Wednesday, July 28, at 11:00 am PST (2:00 pm EST), and is scheduled to last 45 […]

LAFAYETTE, CALIF. – March 16, 2010 – TechExcel, Inc., a leading provider of Application Lifecycle Management (ALM), IT Service Management (ITSM) and Customer Relationship Management (CRM) software solutions, today announced the release of ServiceWise 8.5 and CustomerWise 8.5. The latest releases include both new features and enhancements designed to increase visibility and provide intelligence for all customer support business processes and deliver a solution that supports the growing number of applications, devices, and mobility of today’s workforce. Also included is an updated project planning tool, TechExcel ProjectPlan, that provides integrated project planning and resource management for IT managers and service teams. ProjectPlan gives managers complete control over project information, scheduling, and resource management through its real-time integration.

“In today’s harsh economic climate it is vitally important that enterprise systems deliver outstanding value and features such as time and cost tracking are essential in managing a successful business.” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel. He continued, “The enhancements we’ve added improve usability and an improved project planning tool, new automatic customer satisfaction surveys, and the ability to manage assets and knowledge externally through an API interface add great value. The new features in ServiceWise and CustomerWise elevate the ability of support teams to accommodate the needs of modern IT organizations and keep their customers informed every step of the way.”

TechExcel is dedicated to developing software solutions with built-in business intelligence that can be easily configured by users to optimize their business processes. By providing integrated CRM, help desk, defect tracking and test management applications, TechExcel integrates Web, wireless, and client/server technologies […]

LAFAYETTE, CALIF. – March 1, 2010 – TechExcel, Inc., a leading provider of Application Lifecycle Management software, today announced the release of Agile Studio, a new Agile Development platform that empowers organizations to mix elements from multiple Agile and traditional development methods. With Agile Studio, organizations can now balance both Agile and non-Agile practices to best support their processes and priorities, while still retaining the benefits of a single integrated system across the entire enterprise.

Agile Studio is an ideal solution for organizations requiring a customized approach for Agile Development. Providing out-of-the-box support for all major Agile methods including Scrum, XP, and test-driven development, the new Agile Studio also incorporates elements of traditional development such as resource planning, project management, and defect tracking which development teams can enable as needed. By mixing preferred practices from multiple methodologies, Agile Studio allows organizations to create a well balanced software development process that supports their unique needs. Agile Studio also provides optional extensions for more formalized requirements management, quality management, and timesheet automation if needed, which integrate seamlessly into the Agile framework.

“Our own customers, as well as a variety of recent industry research, clearly indicate that Agile has moved into the mainstream of software development”, said Tieren Zhou, TechExcel’s CEO and Chief Software Architect. “What has been surprising though is that about two thirds of all Agile teams have implemented a mixture of multiple methods, even including practices from more traditional development. Our tools have always supported Agile Development, but the new Agile Studio is a significant evolution of our product line that addresses this growing trend […]

LAFAYETTE, CALIFORNIA , August 10, 2009 – TechExcel, Inc., a leading provider of IT Service Management and help desk issue tracking software, today announced that Amcom Software has selected TechExcel CustomerWise for their Customer Service Data Centers in Minnesota, New York, Florida and Australia. CustomerWise is a powerful integrated CRM solution used to optimize processes among sales, marketing, and customer support teams. Using CustomerWise, Amcom Software will improve collaboration and communication, enabling them to resolve issues more efficiently and exceed their customers’ service expectations.

Minneapolis-based Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom Software’s advanced solutions are used by thousands of leading corporations and organizations in healthcare, education, hospitality, business and government. With thousands of enterprise-level installations currently in place, Amcom’s proven technology platform and expert services support some of the most vital communication systems and processes in the world.

Presently Amcom has five call centers using four different help desk solutions with limited web portal capabilities. Amcom chose TechExcel after evaluating Help Desk solutions from five vendors in an effort to bring together their silo systems into a single solution, standardize the way they service their customers, and unify the customer experience across their call centers. By consolidating onto one application and rolling out web portal functionality, Amcom will provide additional self-service avenues for their customers and improved customer service.

Delivering superior customer service is key to maintaining customer relationships. CustomerWise helps organizations optimize support process by providing teams with everything […]

LAFAYETTE, CALIFORNIA , July 15, 2009 – TechExcel, Inc., a leading provider of Application Lifecycle Management software, today announced the general availability of DevSuite 8.0. Designed to manage all phases of the Application Lifecycle, the latest version of TechExcel’s award-winning ALM software provides a single integrated set of tools for development process management. From requirements to project planning, work item tracking to QA testing, DevSuite allows team to follow configurable, integrated processes based on best practices. DevSuite also enables software development organizations, regardless of size, to manage globally distributed development teams efficiently and effectively. Version 8.0 introduces many new and enhanced features, including integrated support for Unicode characters, definable user interface settings for multi-lingual projects, and a new dashboard engine called MyWork.

“We are very excited to release the MyWork dashboard,” said Paul Unterberg, Product Manager of DevSuite. “This addition to the tool makes it easier to see patterns and identify trends much more easily, across all development teams. With MyWork, users are able to configure a special page in DevSuite to show definable widgets, which can be defined for any report in the system. This allows users to place all the important information they need to see all their work in one place. MyWork widgets are also available to all TechExcel applications, allowing single sign on and cross-product reporting.”

What’s New in Version 8 TechExcel’s DevSuite is used daily by tens of thousands of developers and management to quickly design and implement processes based on industry-standard methodologies. The software provides managers with the reporting capabilities needed to make intelligent decisions needed for rapidly […]

LAFAYETTE, CALIFORNIA ,June 24, 2009 – TechExcel, Inc., a leading provider of Application Lifecycle Management and IT Service Management and help desk issue tracking software, today announced the opening of new Customer Support and Sales offices in Tokyo to serve the needs of its expanding Japanese customer base. Tokyo was also selected as part of the company’s strategic growth strategy to offer all TechExcel customers 24 hour global support and address the growing demand for its unified Application Lifecycle Management (ALM) and support and service software solutions, worldwide. “TechExcel is dedicated to supporting the growing number of IT and support professionals throughout Eastern Europe and Asia. With the opening of our latest offices in Japan and the addition of new multilingual configuration settings and Unicode support to our ALM and ITSM and help desk solutions, DevSuite and ServiceWise are now truly global solutions,” said Dr. Tieren Zhou, TechExcel’s CEO and Chief Software Architect. For additional information on TechExcel’s Japan sales and support office in Tokyo, visit www.techexcel.com or contact the company at Kowa 5 Bld. 3rd floor, 3-1-2 Taihei, Sumida-ku, Tokyo, 130-0012 Tel: 03-6658-8898 Fax: 03-6658-8896.

LAFAYETTE, CALIF. January 23, 2009 — TechExcel, Inc., a technology and market leader in application lifecycle management solutions, today announced that TechExcel’s DevSuite received a “Positive” rating in Gartner’s “MarketScope for Application Life Cycle Management.”*

The MarketScope report assesses ALM market offerings and their providers and discussed the benefits of implementing an ALM in the current economic environment stating that ALM solutions “can enhance the productivity of teams and provide management with a more accurate view of project status.” A total of 12 companies were evaluated in the 2008 ALM MarketScope report.

“Our customers are already reaping the productivity and cost-saving benefits of DevSuite for managing their application development,” said Tieren Zhou, Founder, CEO and Chief Software Architect. “We believe Gartner’s “Positive” rating confirms TechExcel’s position in the market and our commitment to providing customers with development solutions that meet their unique challenges.”

MarketScope Disclaimer

The MarketScope is copyrighted 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Gartner “MarketScope for Application Life Cycle Management” by Jim Duggan, Matt Light, Thomas E. Murphy. December 17, 2008

LAFAYETTE, CALIF. – October 27, 2008 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, today announced the release of ServiceWise 8.0 and CustomerWise 8.0.  New features and enhancements automate repetitive processes and improve communication and collaboration between support teams and their customers, improving both IT service and support for organizations. Additionally, an improved self-service portal includes automatic active directory password reset that enables support managers to show precise figures on support time saved and improved ROI, on average reducing the number of calls to service teams by approximately 30%.

“Meeting the demand for excellent customer service has never been more challenging.  Versions 8.0 of our IT Service Management and customer support software help organizations improve their customers’ experience.” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel.  He continued, “We’ve added a lot of automation that improves usability and service level features that help teams be more responsive to customer requests and also keeps the customer informed.”

TechExcel is dedicated to developing software solutions with built-in business intelligence that can be configured by the users to optimize their business processes. By providing integrated CRM, help desk, defect tracking and test management applications, TechExcel integrates Web, wireless, and client/server technologies to provide companies with the flexibility needed to better manage their business.

What’s New in Version 8.0: The insight required for successful IT support and customer service        
TechExcel ServiceWise and CustomerWise provide companies with the essential tools necessary to effectively manage customer support and customer request processes.  Typically, ServiceWise is used to manage internal help desk and IT management processes while CustomerWise is used to manage external customer support, sales, and marketing processes. However, both solutions are designed to improve inter-departmental communication […]

AUSTIN, Texas–(BUSINESS WIRE),January 28, 2008 -TechExcel, Inc., the leading provider of Application Lifecycle Management (ALM) and IT service software solutions, today announced that its work with the Texas State Bar has been honored as a “Best Solution” at the 2008 Government Technology Conference (GTC) Southwest. Held in Austin, TX, during the week of January 28, 2008, the show is the nation’s largest and most respected technology conference for state and local governments.

The Best Solutions Showcase is a component of the GTC expo featuring successful solutions that are implemented in a government organization. Nominations were open to all GTC exhibitors to submit a technology solution and detail a government business challenge that is solved with their products. All submissions were reviewed and selected by GTC. TechExcel’s submission was recognized as a successful solution implemented in collaboration with the ServiceSuite government customer, the Texas State Bar.

“We are very pleased to be recognized by GTC for our work with the Texas State Bar,” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel. “Many state and local government customers are realizing that powerful technology is now readily available to them at an affordable price with ServiceSuite. The efficiencies realized by the association are a great example of how the right management solution can significantly impact time, money, and IT management processess.”

TechExcel’s ServiceSuite received the top honor at the show for enabling the Texas State Bar to more efficiently manage a wide variety of internal business requests. From facilities issues and phone system problems, to tech support calls and new employee setup requests, the Texas State Bar required a unified system that allowed their support staff to better manage a diverse set of business critical processes. Previously, the processes […]