TechExcel Helps Education Institutions Architect Complete Service Desk Support For The Digital Campus

Lafayette, Calif., January 8, 2008 -TechExcel, Inc., the leading provider of award-winning service desk software, today announced the availability of ServiceWise U, a new bundled solution –targeting educational organizations and campuses worldwide. ServiceWise U is TechExcel’s proven solution that addresses the unique needs of University and College IT systems across a network of complex processes found in typical campus environments. Using ServiceWise U, educational institutions can quickly and easily automate and streamline IT services as well as all help desk activities with configurable workflow(s), process management, knowledge management, and a dedicated self-service portal for round the clock support services for faculty, staff, and students. ServiceWise U simultaneously allows education institutions to cut costs, simplify their IT architectures and speed technology deployments.

“Our past experience and successes in addressing the special considerations of the higher education market led us to create ServiceWise U,” explained James Zhou, COO of TechExcel, “Educational institutions don’t have the time or money to spend on complicated support solutions that may not fully address their needs. ServiceWise U delivers both the innovative technology and customer support features to ensure Institutions of any size can successfully support their complete campus IT needs.”

Ensuring interoperability, compatibility and the ability to plug into existing infrastructures seamlessly, ServiceWise U is ITIL (Information Technology Infrastructure Library) compliant. This offers campuses a standards-based total solution with Incident, Change and Problem Management as well as Asset and Configuration Management. ITIL is becoming increasingly essential for organizations as they become more dependent on technology to reduce costs and serve their customers. ITIL offers organizations a thorough and disciplined approach for service management across their organization by increasing control, visibility, governance and security.

Greenville, NC’s East Carolina University (ECU), a school of approximately 49,000 faculty, […]

By |January 27th, 2008|Categories: News, press releases 2014 & before|Comments Off on TechExcel Helps Education Institutions Architect Complete Service Desk Support For The Digital Campus

Bridgestone Firestone Off Road Tire Company Hits The Road With TechExcel

Lafayette, Calif., November 27, 2007 -TechExcel, Inc., the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) and Support software, today announced that Bridgestone Firestone Off Road Tire Company (BFOR), has selected TechExcel’s ALM and ITSM solutions to help increase performance and improve efficiencies in managing the leading tire company’s customer support and software development process.

“We selected TechExcel for more cost effective and rapid software development, so we could get even better at meeting our customers’ needs,” said Chris Rhoades, Manager, Business Intelligence, BFOR. “TechExcel has architected a complete lifecycle that spans the entire development process from concept to delivery. The Solution also addresses the separation often associated between Customer Support and Development. Because all TechExcel product solutions share a common infrastructure, support and development teams have visibility and can take action on the various support incidents, history and processes for a seamless customer experience.”

Following an in-depth, three month evaluation, BFOR determined the potential for significant actionable intelligence into development over systems it had previously been using. DevSuite, TechExcel’s ALM Solution, is also a key advantage by being a modular solution. It can easily integrate into current systems with minimal disruption to current software operations, with components added as needed.

“TechExcel is thrilled to be helping the world’s largest tire manufacturer better optimize their customer responsiveness and software delivery services,” said Tieren Zhou, CEO and Chief Software Architect at TechExcel. “With TechExcel DevSuite and CustomerWise products, BFOR is now positioned to deliver reliable software development, while simultaneously cutting costs, improving time–to-market and remediation.”

Complete ALM solution with a focus on customer support

TechExcel DevSuite helps enterprises dramatically transform their development processes, increasing both the efficiency and overall quality of their end products. This strategy helps […]

By |November 27th, 2007|Categories: News, press releases 2014 & before|Comments Off on Bridgestone Firestone Off Road Tire Company Hits The Road With TechExcel

TechExcel Extends Award-Winning Application Lifecycle Management Solution To Microsoft Visual Studio Team Foundation Server

Lafayette, Calif., November 5, 2007 -TechExcel, Inc., a leading provider of application lifecycle management (ALM) software, today announced at Microsoft TechEd Developer 2007 in Barcelona, Spain that that the company’s flagship DevTrack ALM software now fully supports the Microsoft Visual Studio Team Foundation Server. Using DevTrack’s powerful VersionLink software tool, the ALM solution now supports Team Foundation Server to provide customers with a simpler and easier way to define, automate, and customize Team Foundation Server Process Templates. Extending TechExcel’s ALM technology to Visual Studio Team Foundation Server empowers development teams to gather, track and manage requirements directly within their Microsoft Visual Studio 2005 Team System environments. This enables business and technical users that work in peripheral roles of distributed development teams using Team Foundation Server to actively participate in application lifecycle processes to ensure that business demands are aligned with the software that is delivered.

“Effectively managing requirements across a broad cross section of stakeholders is critical in the architecting and delivery of software solutions,” said Matt Nunn, group product manager for Visual Studio Team System, Microsoft Corp. “Microsoft is pleased to see TechExcel offer support for Visual Studio Team Foundation Server with its ALM solution.”

TechExcel’s DevTrack is a market-leading project- and issue-tracking tool for Application Lifecycle Management that helps companies ensure that products are developed and delivered on time, within budget. DevTrack is a simple way to completely track and manage product defects, change requests, and other development priorities in a team-based way across the entire lifecycle. The VersionLink tool allows development teams to use their preferred software configuration management system with DevTrack and enables TFS support with the TechExcel product family.

“TechExcel VersionLink support for Microsoft Visual Studio Team Foundation Server now utilizes the convenience of […]

By |November 5th, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel Extends Award-Winning Application Lifecycle Management Solution To Microsoft Visual Studio Team Foundation Server

TechExcel Service Suite Achieves Pink Elephant’s PinkVerifyTM Certification for Compatibility with ITIL Best Practices.

Click here to learn more about TechExcel’s ITIL solutions.

Lafayette, Calif., October 22, 2007 -TechExcel, Inc., a leading provider of help desk, IT service management (ITSM), and application lifecycle management (ALM) software, today announced TechExcel Service Suite 6.5 ITIL Solution Pack has achieved Pink Elephant certification. The TechExcel ITIL Solution Pack is comprised of out-of-box pre-configured processes and a set of applications that meet the certification criteria for PinkVerify – a certification program that gauges compatibility with ITIL best practices. TechExcel Service Suite 6.5 ITIL Solution Pack received the PinkVerify Service Support certification and is aligned with ITIL best practices for: Service Desk, Incident, Problem, Change and Configuration Management.

The IT Infrastructure Library (ITIL) is a well known and widely adopted set of IT service best practices. ITIL best practices focus on better management of all interrelated IT processes, continual improvement on these processes, and aligning IT with overall business objectives. More and more, organizations depend on technology to help align their own complex IT departments with the concepts described in ITIL, which is traditionally technology agnostic. The TechExcel Service Suite ITIL Solution Pack is a software solution designed to manage the complex relationships that exist between various IT processes, activities, users, workflows, and assets.

The PinkVerify certification shows TechExcel’s commitment to providing solutions that meet ITIL and standard IT service management practices. “The TechExcel Service Suite architecture and business process engine are designed to allow you to model and integrate any business process” says Jeff Johnstone, Dir. Sales at TechExcel. He continues “The ITIL Service and Support processes configured within the out-of-box ITIL solution pack illustrates the power of our business process engine and how it may be used to create manageable solutions involving multiple teams, processes, interfaces, […]

By |October 22nd, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel Service Suite Achieves Pink Elephant’s PinkVerifyTM Certification for Compatibility with ITIL Best Practices.

TechExcel Named to Software Magazine’s 25th Annual Software 500

Lafayette, Calif. – October 15, 2007 – TechExcel, Inc., the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) software, today announced it has been selected for inclusion on Software Magazine’s Software 500 ranking of the world’s largest software and service providers, now in its 25th year.

The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers and business managers involved in software and services purchasing. Some 37 percent of the 2006 Software 500 companies are privately held. The Software 500 recognizes leaders and innovators in the software industry and is published annually. The complete list is available here:www.softwaremag.com.

“Being recognized as one of the largest software companies in the world is an honor for TechExcel,” said Dr. Tieren Zhou, Ph.D., CEO and Chief Software Architect of TechExcel. “The Software 500 ranking validates the solid growth and expansion into new global markets, including the United Kingdom that we have achieved over the past year. As businesses continue to adopt ALM technologies for greater operational efficiency we remain focused on working with our customers and partners to build technology that delivers innovation tied to sustainable business results.”

“The 2007 Software 500 results demonstrate that growth in the software and services industry was healthy from 2006 to 2007,” said John P. Desmond, editor of Software Magazine and Softwaremag.com. “The top four business sectors this year are System Integration Services/IT Consulting, Application Development, Financial Applications and Security Tools/Systems.”

The ranking is based on total worldwide software and services revenue for 2006. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total […]

By |October 15th, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel Named to Software Magazine’s 25th Annual Software 500

TechExcel Named to Inc. 5,000 List of Fastest Growing, Private Companies in America

Lafayette, Calif. – August 23, 2007 – TechExcel , the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) software, has been named to Inc. magazine’s list of the 5,000 fastest growing, private companies in America for 2007.

“TechExcel is proud to be included in the Inc. 5,000 list of the fastest growing, private companies in America. This honor reflects the tremendous growth TechExcel has achieved organically” said Dr. Tieren Zhou, Ph.D., CEO and Chief Software Architect, TechExcel, Inc.

By |August 25th, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel Named to Inc. 5,000 List of Fastest Growing, Private Companies in America

Easy Bay Business Times Names TechExcel to “50 Fastest Growing Private Companies” List

Lafayette, Calif., August 1, 2007 -TechExcel , the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) software, announced that it was named to East Bay Business Times newspaper’s annual “50 Fastest Growing Private Companies” List for 2007.

The East Bay Business Times gives out its Fastest Growing Private Companies (FAST 50) award annually to 50 companies. This year, the list of 50 companies is made up of two separate rankings: one based on the percentage of revenue growth and the other based on the total revenue growth in dollars.

Qualifying businesses must be located in Alameda, Contra Costa or Solano counties; have been in business for at least three years; and have produced at least $200,000 in revenue since 2003. The Fast 50 winners were honored at a reception on Thursday, July 26, at Golden Gate Fields horse racing track, 1100 Eastshore Highway in Berkeley.

TechExcel, which was ranked 23 out 50, views their Fast 50 award as evidence of their commitment to dramatically grow their client base throughout the Bay Area business community. “We are very honored to be recognized as a leading private company in the East Bay Business community.” said Dr. Tieren Zhou, Ph.D., CEO and Chief Architect, TechExcel.

TechExcel’s application lifecycle management and service and support software solutions are globally deployed by a large number of Fortune 2000 companies.

For more information about how TechExcel solutions are making the business of software development more efficient, see https://www.techexcel.com/.

By |August 1st, 2007|Categories: News, press releases 2014 & before|Comments Off on Easy Bay Business Times Names TechExcel to “50 Fastest Growing Private Companies” List

Top US Electrical Distributor Selects TechExcel Help Desk Management Suite To Manage Desktop Operations

Cedar Rapids, Iowa – July 10, 2007 – Van Meter Industries, a top US electrical distributor, announced today that it has implemented TechExcel ServiceWise over competing solutions to help their IT organization better manage more than 500 PCs across its infrastructure and sister company sites throughout the North Central United States.

Ranked number 38 of all electrical distributors in the US, Van Meter Industries is a 70-year-old industrial distributor with 13 locations throughout Iowa and a partnership with Werner Electric of Minnesota, which has seven branches in Minnesota and Wisconsin. The IT department at Van Meter connects all computers across the company’s 13 Iowa sites as well supports help desk operations at sites in Wisconsin and Minnesota. Being able to manage these computers and ensure security in an increasingly threatening IT environment required the IT staff to seek out a solution that would protect its environment in real-time.

With staff becoming more mobile it is essential for businesses to implement a successful tool to combat increasing security threats and secure even the most remote IT environments. Tracie Henrickson, Help Desk Administrator and Employee-Owner at Van Meter, decided to take a proactive approach to securing her environment by successfully implementing TechExcel ServiceWise. Henrickson and the IT staff at Van Meter evaluated a host of different help desk software product suites, but key features designed to enhance security and IT standards compliance offered from TechExcel solidified the purchasing decision. Key deciding features included real-time monitoring, workflow management, and the ability to remotely control desktops, asset management, and the ability to continually manage software patch updates for security.

“With TechExcel, enterprises can proactively manage, update and protect IT systems centrally,” said Henrickson. “As employee-owners in an industry known for its razor-thin margins, […]

By |July 10th, 2007|Categories: News, press releases 2014 & before|Comments Off on Top US Electrical Distributor Selects TechExcel Help Desk Management Suite To Manage Desktop Operations

TechExcel announces 2007 Users Conference and Training Summit – Call for Papers announced

Lafayette, Calif. – June 4, 2007 – TechExcel, Inc., the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) software, has announced that will be hosting its first Users Conference and Training Summit, to be held October 1 – 5 in San Francisco (https://conference.techexcel.com). The TechExcel Worldwide User Conference and Training Summit is a five-day industry event that will include thought provoking keynote addresses, panel discussions, more than 20 technical and business sessions and workshops.

The complexity of software development and enterprise deployments is rapidly increasing, with the average device sporting over one million lines of code and IT deployments becoming more complex and encompassing multiple operating systems on one network. Today’s most innovative businesses are looking to ALM and ITSM complete lifecycle solutions from award-winning TechExcel to not only address these complexities but to help differentiate themselves and drive value.

“Companies are under increasing pressure to develop more intelligent software and run their networks with the leanest of resources, making ALM a fundamental requirement to efficiently manage the development process and administer distributed networks,” said Dr. Tieren Zhou, CEO and Chief Software Architect at TechExcel. “ALM provides a completely integrated development environment along with the ability to navigate complex networks. TechExcel has stepped up to offer our worldwide customers the ability to more quickly develop products with far greater reliability rates, on budget.”

TechExcel is opening its “Call for Papers” from its customer and partner ecosystem as well as ALM and ITSM leaders. “Our inaugural TechExcel Conference will not only highlight successful ALM and ITSM deployments, but give attendees access to those customers who are innovating their businesses with our solutions,” said Zhou. “We are also giving away chances to win two 2008 […]

By |June 1st, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel announces 2007 Users Conference and Training Summit – Call for Papers announced

TechExcel Updates Service Suite 6.5 To Address Help Desk Support Amidst Growing IT Complexity

New ITSM Software Solutions Increase Performance and Efficiency In Help Desk Operations

Lafayette, California, May 15, 2007 – TechExcel, Inc., the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) and Support software, today announced updates and enhancements to TechExcel Service Suite 6.5 specifically designed to increase visibility and provide actionable intelligence for all help desk, asset management and customer support business processes for the distributed enterprise. Service Suite 6.5 addresses the increased complexity in IT by delivering a solution that supports the growing number of applications, devices, and mobility of today’s workforce. Service Suite 6.5 delivers the next level in customer support and business alignment by automating the resolution of routine incidents, improving support responsiveness and providing self service access to support data, all in the interest of customer satisfaction.

TechExcel’s Service Suite 6.5 is an integrated service and support management suite with employee web portal and complete workflow customization capabilities that scales to meet the needs of any size organization. There is support for business rules and processes as well as automation that streamlines IT services and help desk activities with configurable workflow, process management, email notification and knowledge base.

“While there are many ITSM tools on the market today that provide a variety of help desk support features, Service Suite 6.5 aligns traditional service desk support and takes it to the next level with enhanced features to accommodate the needs of the modern IT organization,” said Tieren Zhou, CEO and Chief Software Architect at TechExcel. “Even more important is the connection between customer support and development. The combination of TechExcel Service Suite and DevSuite provide seamless integration so that enterprises have the information needed to improve products and significantly enhance customer satisfaction.”

Service […]

By |May 15th, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel Updates Service Suite 6.5 To Address Help Desk Support Amidst Growing IT Complexity