TechExcel Helps Education Institutions Architect Complete Service Desk Support For The Digital Campus
Lafayette, Calif., January 8, 2008 -TechExcel, Inc., the leading provider of award-winning service desk software, today announced the availability of ServiceWise U, a new bundled solution –targeting educational organizations and campuses worldwide. ServiceWise U is TechExcel’s proven solution that addresses the unique needs of University and College IT systems across a network of complex processes found in typical campus environments. Using ServiceWise U, educational institutions can quickly and easily automate and streamline IT services as well as all help desk activities with configurable workflow(s), process management, knowledge management, and a dedicated self-service portal for round the clock support services for faculty, staff, and students. ServiceWise U simultaneously allows education institutions to cut costs, simplify their IT architectures and speed technology deployments.
“Our past experience and successes in addressing the special considerations of the higher education market led us to create ServiceWise U,” explained James Zhou, COO of TechExcel, “Educational institutions don’t have the time or money to spend on complicated support solutions that may not fully address their needs. ServiceWise U delivers both the innovative technology and customer support features to ensure Institutions of any size can successfully support their complete campus IT needs.”
Ensuring interoperability, compatibility and the ability to plug into existing infrastructures seamlessly, ServiceWise U is ITIL (Information Technology Infrastructure Library) compliant. This offers campuses a standards-based total solution with Incident, Change and Problem Management as well as Asset and Configuration Management. ITIL is becoming increasingly essential for organizations as they become more dependent on technology to reduce costs and serve their customers. ITIL offers organizations a thorough and disciplined approach for service management across their organization by increasing control, visibility, governance and security.
Greenville, NC’s East Carolina University (ECU), a school of approximately 49,000 faculty, […]