LAFAYETTE, CALIF. – July 18, 2011 – TechExcel, a leading provider of Application Lifecycle Management (ALM) solutions, has been named to the SD Times 100 for its leadership and innovation in the ALM market. This is the third consecutive year TechExcel has won the award recognizing key companies driving the art of software development.

“We are honored the editors of SD Times have once again recognized TechExcel as an innovator and influencer in the software development industry,” said TechExcel President and CEO Dr. Tieren Zhou. “This year’s award reflects our continuing commitment of providing solutions that support any development methodology and give organizations the flexibility to optimize their existing management and development processes according to their own unique needs and priorities.”

Judged by the editors of SD Times and published annually since 2003, the SD Times 100 recognizes companies, non-commercial organizations, open source projects and other initiatives for innovation and leadership in multiple software development industry areas. The complete list for 2011 is available online at https://www.sdtimes.com/link/35592.

About SD Times

BZ Media LLC® (www.bzmedia.com) is a high-tech media company combining the best of print and Web-based publishing, offering industry-leading magazines, newspapers, Web sites and conferences.SD Times®, the flagship of BZ Media, is the twice-monthly newspaper of record for the software development industry and reaches more than 60,000 subscribers in 131 countries. Addition information is available online at www.sdtimes.com.

LAFAYETTE, CALIF. – June 13, 2011 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, today announced the release of ServiceWise 8.7 and CustomerWise 8.7. New features and enhancements further automates repetitive tasks and processes and improves searching and collaboration between support teams and their customers. Additionally, the release has an improved user interface and includes automatic priority matrix calculations in conjunction with automated ticket allocation.

“Today more than ever it is important for support organizations to automate as much as possible to meet financial targets. Versions 8.7 of our IT Service Management and customer support software help organizations improve ROI on the support operation.” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel. He continued, “We’ve added automation together with business intelligence that improves return on investment within IT and Customer Support and adds value to both new and existing installations.”

TechExcel is dedicated to developing software solutions with built-in business intelligence that can be configured by the users to optimize their business processes. By providing integrated CRM, help desk, defect tracking and test management applications, TechExcel integrates Web, wireless, and client/server technologies to provide companies with the flexibility needed to better manage their business.

TechExcel will host a live webinar on June 23rd entitled, Transitioning the Traditional Help Desk into Self-Service Service Desk, which will have a segment highlighting features in version 8.7. ServiceWise and CustomerWise on-demand Web presentations and personal demonstrations are also available now. Call 800-439-7782 extension 5 or visit www.techexcel.com for more information about TechExcel offerings and […]

LAFAYETTE, CALIF. – January 31, 2011 – TechExcel Inc., a leading provider of Application Lifecycle Management (ALM), has announced the release of DevSuite version 8.3. This ground breaking release provides a complete and integrated platform for integrated requirements management, project planning, development tracking and QA testing. While each of these software development lifecycle modules were previously accessible via individual Windows and Web clients, now all of the DevSuite ALM tools can be easily accessed through a single sign-on portal, DevSuite Web.

“The DevSuite Web enhancement to our ALM suite provides development teams with a high-caliber web portal for complete access to all our tools’ features via a powerful online interface.” said Tieren Zhou, TechExcel CEO and Chief Software Architect. “Now the entire development process is linked and each team has insight into their portion of the process as well as how it affects and is affected by other projects. Additionally, version 8.3 improves the usability, look and feel of the Web user interface by adding layered pop-up dialog boxes, right-click menus and drag-and-drop functionality to provide a software solution that is easy and enjoyable to use.”

Both Agile and Non-Agile Teams Benefit from DevSuite:

TechExcel continues to respond to the trend of how development teams are adopting Agile methods. “We have learned from our own customers that as teams become Agile, they are adapting Agile processes to fit their needs. We believe ALM solutions must mature to meet the

demands of […]

LAFAYETTE, CALIF. – November 01, 2010– TechExcel, Inc., a leading provider of Application Lifecycle Management (ALM) software, will showcase its Agile Studio solution at Software Quality Engineering’s Agile Development Practices East, taking place November 14 – 19, 2010 in Orlando, FL. Visitors to the TechExcel booth #20 will see live demos of the Agile Development platform that empowers organizations to mix elements from multiple Agile and traditional development methods.

With Agile Studio, organizations can implement both Agile and non-Agile practices to best support their processes and needs, while still retaining the benefits of a single integrated system across the entire enterprise. With out-of-the-box support for all major Agile methods including Scrum, XP, and test-driven development, organizations can also choose to incorporate elements from traditional development such as resource planning, project management, and defect tracking to best meet their team’s unique needs.

“Agile East is a beneficial event for software developers interested in implementing Agile or optimizing their current processes. The culture of combining education, thought leadership and demo environments is what draws TechExcel back each year as a sponsor. We are happy to showcase our industry tested solutions to Software Quality Engineering and its Agile-savvy readers,” said Tieren Zhou, founder and CEO for TechExcel. “Agile Studio brings TechExcel’s expertise in balancing methodologies – both Agile and traditional – that enables customers to find the right process for each of their development processes. Also, since these methodologies are all on one platform – integration is seamless and ease of configurability means customers are up and running quickly.”

Development organizations unable to attend the TechExcel demos at Agile East can email sales@techexcel.com to set-up a dedicated meeting. Additional information on TechExcel and its award-winning solutions can be found at […]

LAFAYETTE, CALIF. – November 1, 2010– TechExcel, Inc., a leading provider of Application Lifecycle Management (ALM) software, will feature its DevSuite solution at the Gartner 23rd Annual Application Architecture, Development & Integration Summit, taking place November 15 – 17, 2010 in Los Angeles, CA. Visitors to the TechExcel booth (BB) will see a live demo of the company’s integrated, modular suite of tools for managing every aspect of the application lifecycle.

DevSuite provides a single knowledge-centric platform for both agile and traditional development. Customers benefit from a comprehensive solution that can be deployed as a point system or as the complete fully integrated ALM solution. From requirement traceability to concept; through specification, planning, implementation, testing, and release, DevSuite enables customers worldwide to increase development efficiency, hit release dates, decrease resolution time, and support smarter testing. DevSuite also enables software development organizations, regardless of size, to manage globally distributed development teams efficiently and effectively.

TechExcel also offers a unique approach to connecting ALM and ITSM, bridging the DevOps divide by integrating these two sets of unique processes for a complete development and IT support solution that enables enterprises to streamline and engage across departments.

Organizations unable to attend the TechExcel demos at Gartner’s AADI conference can email sales@techexcel.com to set-up a dedicated meeting. Additional information on TechExcel and its award-winning solutions can be found at www.techexcel.com.

For more information about Gartner AADI 2010 please visit https://www.gartner.com/it/page.jsp?id=838226.

LAFAYETTE, CALIF. – October 27, 2010 – TechExcel, a provider of IT Service Management (ITSM) software, will sponsor the upcoming HDI webinar “Critical Success Factors for Problem Management”, presented by Trina Crockett, of Kepner-Tregoe, Inc. HDI (https://www.thinkhdi.com), is a global association for IT service and technical support professionals and the industry’s premier certification body. This live 60-minute presentation will demonstrate how a more strategic, process- and people -driven approach is critical to delivering consistent, high quality problem resolutions.

Key topics this webinar will address include:

• Overview KT Resolve, Kepner-Tregoe’s ITIL-recognized approach to problem and incident management
• Identify factors that maximize problem management process adoption and sustain performance improvement
• Examine the “Performance System” – KT’s model for analyzing, improving, and aligning each component of the service function

As a Kepner-Tregoe, Inc. (KT) consultant, Trina Crockett’s primary area of focus is supporting her clients with the implementation of KT Resolve, Kepner-Tregoe’s ITIL-recognized approach to troubleshooting. She holds an MBA from the University of Texas and a BA in human resources.

This live Webinar will be held on Tuesday, November 16, at 10:00 am PST (1:00 pm EST). It is free to HDI members and $29 for non-members. The presentation is scheduled to last 45 minutes with a question and answer session immediately following. To register and participate in this […]

LAFAYETTE, CALIF. – September 21, 2010 – One of the biggest obstacles in optimizing your business is the first step – planning. Whether you are buying for the first time or just replacing your current system, this webinar presented by TechExcel will provide concrete advice on buying and implementing a help desk system. As an added bonus, each rule also outlines the common pitfalls to watch out for, so that you can confidently select and roll out a system that will meet your needs today, as well as offer you vital flexibility for tomorrow.

Key topics this webinar will explore include:

• Budget and time scales
• Architecture setup
• Automation needs
• Self-service offerings
• Deployments options
• and more…

Rickard Jönsson, TechExcel Senior Business Development and Marketing Manager – EMEA, will present this live Webinar on Wednesday, September 29, at 11:00 am PST (2:00 pm EST). The presentation is scheduled to last 45 minutes with a question and answer session immediately following. To register and participate in this event, please visit https://www2.gotomeeting.com/register/934089626

LAFAYETTE, CALIF. – September 15, 2010 – TechExcel, Inc., a leading provider of Application Lifecycle Management (ALM) software, will showcase its DevTest Studio solution at the Software Testing Analysis & Review Conference, taking place September 26 – October 1, 2010 in San Diego, CA. Visitors to the TechExcel booth #7 will see a live demo of the company’s quality management solution that is the choice of leading software developers around the world for tracking and managing their entire quality lifecycles.

DevTest Studio combines the award winning QA test management features of DevTest with the market-leading defect tracking features of DevTrack and TestLink for test automation into one complete solution. DevTest Studio links implementation and testing for a truly integrated development and testing process. TechExcel customers have realized immense benefits from implementing DevTest Studio including reduced development time, greater control over product quality, and increased efficiency by enabling developers and tester to manage shorter deadlines while increasing complexity of contemporary testing challenges.

“TechExcel is delighted to participate at StarWest 2010. Bringing our industry tested solutions to Software Quality Engineering and its readership is an important platform for us to share our expertise in providing complete quality management solutions,” said Tieren Zhou, founder and CEO for TechExcel. “DevTest Studio is a perfect example of TechExcel’s vision to provide a knowledge-centric, integrated agile and quality management ALM platform that utilizes a cross-product modular architecture so that businesses can craft a solution to meet their unique needs.”

Development organizations unable to attend the TechExcel demos at StarWest can email sales@techexcel.com to set-up a dedicated meeting. Additional information on TechExcel and its award-winning solutions can be found atwww.techexcel.com.

For more information about StarWest 2010 please visit https://www.sqe.com/starwest/

Healthcare Services Firm Implements TechExcel’s Help Desk Software to Better Manage Customer Relationships throughout the Entire Customer Lifecycle

LAFAYETTE, CALIFORNIA and PRESTON, UNITED KINGDOM, September 14, 2010 – TechExcel, Inc., a leading provider of IT Service Management and help desk issue tracking software, today announced that Lancashire and South Cumbria Agency (LaSCA), has implemented TechExcel ServiceWise to manage ten Primary Care Trusts (PCT) registers and administrative services. ServiceWise is a customizable help desk and IT Service Management (ITSM) solution that enables automation and streamlining of IT services and help desk activities with configurable workflows, process management, email notifications, and a searchable knowledgebase. LaSCA chose ServiceWise to progress internal operations, enable reporting functionality and to improve their customers’ experience through a fully integrated and knowledge-centric support portal.

LaSCA is a unique healthcare services firm that connects healthcare organizations, patients, and consultants, manages patient population registers and provides administrative services. TechExcel’s ServiceWise enables LaSCA to ensure their IT department meets their goals through the use of a fully customizable and automated solution. By providing all clients with access to real-time information, in the manner they choose to receive it – whether via email notifications, a self-service web portal, or web conversations – LaSCA is now equipped to cost effectively maintain solid customer relationships.

“We needed a solution that is well designed, scalable, and cost effective,” said Mark Gannon, IT Manager for LaSCA. “Our help desk software solution needed to keep up with our growth and change. TechExcel’s ServiceWise grants us the ability to configure the solution to best suit our needs both now and in the future. This coupled with TechExcel’s first-class and experienced support staff, makes ServiceWise our choice in […]

LONDON, ENGLAND, August 23, 2010 – IT service desks across the UK and Europe are once again being urged to celebrate the importance of excellent customer service by taking part in IT Service Week – 4-8 October.

Running alongside the increasingly popular National Customer Service Week initiative which has been running since 2001, the Service Desk Institute is calling all IT service desks and support teams to get involved in IT Service Week and promote the excellent service they give to their customers, both internal and external.

Activities to promote the service desk could include job swaps between frontline analysts and management, fancy dress or themed days, PC support drop-ins, IT support roadshows and inviting customers to nominate their IT service ‘hero’.

The main purpose of IT Service Week is to:

• highlight the dedication of the entire service desk team – first line, second line and field engineers in delivering great customer service
• let work colleagues and customers know how vital the role of the IT support analyst/engineer is and that the IT service team committed to meeting and exceeding customer expectations
• ‘blow the trumpet’ of the IT service desk staff who work hard and go that extra mile to ensure the technology in their business continues to function
• boost the morale and teamwork of the IT service desk
• recognise and reward those teams and employees who deserve it

“We know how much IT service and support teams care about the service they provide to their colleagues and customers; now we want them to show it,” says Howard Kendall, founder and chairman of SDI. “IT Service Week offers service desks the perfect opportunity to showcase the superb work of their patient and hard-working analysts and engineers and show exactly how much they contribute […]