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Campus Technology

Campus Technology’s information-rich program is presented in a variety of meeting structures and designed to maximize peer networking and collaborative opportunities. Our Workshops, Breakout Sessions, General Sessions and Executive Briefings offer big-picture overviews of the latest digital trends, or deep-dive exploration of specific technologies for seamless integration into your personal campus initiatives.

Whether you’re a Provost, CTO, IT Director/Manager, Dept. Chair, Faculty member or in Media/Library Services, you’ll find sessions suitable for your unique campus challenge and level of experience.

By |April 6th, 2012|Categories: Events, News|0 Comments

Charting the course to agile

By Victoria Reitano – March 30, 2012

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The software development life cycle is like a puzzle: Each piece fits into the other in order to create a complete product. When teams decide to adopt new methodologies, such as agile, or revise their current methodologies to be more agile, it is important to make a road map in order to determine what you’re doing and what you want to be doing, according to experts.

Jeff Amfahr, director of product management at Seapine (an agile application life-cycle management solution provider), said that to begin an agile adoption process, teams should assess what metrics will be used to determine if the transition was successful.

“Establish up front how you’re going to know if the adoption was successful. It could be productivity of the team, less software bugs or more customer satisfaction,” he said, adding that it is most likely the business value gained from adopting agile from adopting these new methodologies.

Amfahr said it is important to start with a team that is interested in agile (or the new methodology you’re interesting in adopting). The project should also be one that lends itself to being measured and can be released quickly, he said.

Alex Perec, senior product manager at TechExcel (a maker of application life-cycle management software), said that, based on his experience on a team transitioning to agile, the adoption process can be quite daunting.

He recommended going agile one piece of the process at a time. He said that being partially agile does not mean you are inefficient, it means you are slowly growing toward maximum efficiency.

For some teams and projects, Perec said it is important to realize that Water-Scrum-Fall […]

TechExcel Recognized as Innovator in the Agile ALM Market

LAFAYETTE, CALIF. – March 12, 2012 – TechExcel Inc., a leading provider of Application Lifecycle Management (ALM) solutions, today announced DevSuite has been recognized as an Innovator in Info-Tech Research Group’s latest Agile ALM Vendor Landscape report for its focus on providing quality-sensitive organizations with a flexible tool that supports development on both a variety of platforms and using diverse methodologies. A summary of the report is available at https://www.infotech.com/research/ss/it-vendor-landscape-agile-alm.

The report indicates that in the ALM space, process flexibility has become key. Instead of a strict adherence to Agile or waterfall development, most firms have pursued a middle path and customized their methodology to meet their own needs. TechExcel DevSuite provides an integrated platform for requirements management, project planning, issue and task tracking, and quality management that supports agile, hybrid and traditional development teams alike. This makes DevSuite an ideal solution for organizations wanting to manage development projects according to their own unique needs and priorities.

Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category. Companies listed in the Innovator category have demonstrated innovative product strengths which act as their competitive advantage in appealing to niche segments of the market. These vendors are poised to emerge as Champions.

“TechExcel’s DevSuite is a solid integrated ALM solution and a wise choice for any development organization,” said Randy Hearn, Senior Research Analyst, Info-Tech Research Group. “Covering everything from requirements management, to QA testing every aspect of DevSuite

runs with best practices and communication central to the overall process. Whether your development […]

By |March 12th, 2012|Categories: News, press releases 2014 & before|Comments Off on TechExcel Recognized as Innovator in the Agile ALM Market

Webinar: What’s New with ServiceWise 8.6

Watch the Recorded Webinar Now

Learn what’s new with TechExcel’s latest version of ServiceWise, a configurable IT and customer support solution made to meet the unique needs of your business processes. Whether you currently work with ServiceWise or are looking to move your company over to ServiceWise, this webinar will highlight the benefits of this easy-to-use ITSM solution.

The following new features of v8.6, as well as others, will be covered in this one-hour webinar:

  • Service Catalog
  • Multi-tiered Email Approval Process
  • Setup & configuration

View the recorded webinar here to learn how TechExcel ServiceWise can help you and your organization design a better service desk guaranteed to improve customer satisfaction and increase overall team efficiency.

By |March 9th, 2012|Categories: Events, News|0 Comments

Easily Implement ITIL Best Practices, Increase ROI in IT Assets and Achieve Greater Customer Satisfaction with TechExcel

LAFAYETTE, CALIF. – February 13, 2012 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, will showcase Version 9.0 of ServiceWise and CustomerWise at Pink Elephant's 16th Annual International IT Service Management Conference & Exposition, taking place February 19-22, 2012 at the Bellagio Hotel in Las Vegas, Nevada. The latest version of the TechExcel Service Suite is the industry's most robust IT service and customer support management solution designed to streamline operations with ITIL workflow best practices, cut service desk costs, ease IT asset management, and reduce issue resolution time to achieve greater customer satisfaction.

By |February 13th, 2012|Categories: News, press releases 2014 & before|Comments Off on Easily Implement ITIL Best Practices, Increase ROI in IT Assets and Achieve Greater Customer Satisfaction with TechExcel

Webinar: Quality Management for Agile Projects


Watch the Recorded Webinar Now

DevSuite is a highly configurable ALM solution designed to meet the unique needs of each customers’ development processes. This live 60 minute presentation will demonstrate how you and your organization can also improve the quality of your products through enhanced test management and efficiency with agile building blocks that can be added to any process.

The following new features of v8.3.1, as well as others, will be covered in this one-hour webinar:

  • Adding agile building blocks to your current development processes
  • Keeping requirements and specifications in focus through development and testing
  • Traceability through all stages of development and testing
  • How higher quality processes can lead to better products

View the recorded webinar here to learn how how TechExcel DevSuite can help you and your organization improve efficiancy and communication through all phases of development.

By |February 9th, 2012|Categories: Events, News|0 Comments

Webinar: Transitioning the Traditional Help Desk into Self-Service Service Desk

Watch the Recorded Webinar Now

The word ‘help’ isn’t specific enough to the service provided by IT – all the extra calls and e-mails can really reduce the amount of time your support team has to help staff with IT-related issues. Simply changing the name and offering a web interface where staff can go and help themselves with issues or problems can have a dramatic impact. Whether you are new to self-service or improving your current offering, this webinar will provide concrete advice and ideas on self-service.

Key topics this webinar will explore include:

  • areas for automation
  • self-service options
  • self-help options
  • and much more!

Click here to watch this session, presented by industry veteran Rick Jönsson, that explores self-service options.

By |January 9th, 2012|Categories: Events, News|0 Comments

Global Companies Gather in San Francisco to Share Insights on Achieving Business Agility

LAFAYETTE, CALIF. – October 11, 2011 – TechExcel, Inc., a leading provider of Application Lifecycle Management (ALM) and IT Service Management (ITSM) and customer support software, today announced its annual global user conference will be held October 24-28 at the Argonaut Hotel, located in San Francisco’s historic Fisherman’s Wharf. The TechExcel 2011 User Conference and Training Summit is a five-day event that will include technology sessions; hands-on workshops; and contributions from customers, partners and industry thought leaders from across the globe. Information on speakers, tracks and registration is available at https://www.techexcel.com/conference/2011/index.html.

The ability to rapidly and cost efficiently adapt to changes in the market is a key priority for organizations throughout the world. TechExcel will give IT executives, developers, distributors and partners the opportunity to learn how world-class businesses are transforming and optimizing their business processes for greater ROI and competitive advantage. Keynote speakers and enterprise-scale customers sharing first-hand testimony on best practices and success stories include:

  • TechExcel, Inc: Dr. Tieren Zhou, CEO and Chief Software Architect
  • Sony Computer Entertainment America LLC (SCEA): Ritchard Markelz , Sr. Director of Global First Party Quality Assurance
  • THQ, Inc: Ryan Arnold, Senior Database Administrator
  • Websense, Inc: Vince Broyles, Manager-Software Development
  • Informatica Corporation: Giles Davidson, Principal Software and Configuration Engineer
  • Corvel Corporation: Beth Borman, Technical Writer & Project Coordinator and Don Welch, Software Development Manager
  • ABS Nautical Systems: Fernando Lehrer, VP of Product Management
  • MESSA: Craig Parker, Associate Manager-IT
  • Novartis: Chris Shields, US Service Desk Manager
  • Vibra Healthcare: Director of Service Management
  • Barco Liége: Michael Hooreman, Quality Manager
  • iRely: George Olney, Chief Operating Officer

Attendees will also have the opportunity to meet one-on-one with TechExcel senior […]

By |October 11th, 2011|Categories: News, press releases 2014 & before|Comments Off on Global Companies Gather in San Francisco to Share Insights on Achieving Business Agility

TechExcel Releases DevSuite 8.5

LAFAYETTE, CALIF. – August 2, 2011 – TechExcel Inc., a leading provider of Application Lifecycle Management (ALM) solutions, has announced the release of DevSuite version 8.5. The latest release of TechExcel’s complete Application Lifecycle Management solution expands the integrated platform for requirements management, project planning, development tracking and QA testing to include product portfolio management, as well as additional reporting for all modules and numerous usability enhancements.

“With DevSuite 8.5 our focus is to provide even more reporting and analytics options for our users.” said Tieren Zhou, TechExcel CEO and Chief Software Architect. “The initial release of Product Portfolio Management expands our reporting capabilities to provide a consolidated view of every aspect of projects and products being tracked in DevSuite and other TechExcel solutions. Later releases of PPM will add financial, risk, and contract management capabilities.”

New Analytics and Reporting That Span the Entire SDLC

Development organizations can now better manage the entire SDLC with the revamped analytics and reporting functionalities. Users can create unlimited instances of the same reporting style, build drill down reports that automatically breaks down owners by the different types of issues they own, and add drill down reports as widgets in the development dashboard. DevSuite 8.5 also includes new distribution, trend and tabular reports that allow users to easily track all requirement data, change controls and change impact. These new reports also provide additional traceability into the design, development, and test-coverage of requirements.

Integrated PPM for Better Portfolio Decisions

TechExcel’s new Product Portfolio Management tool provides a comprehensive and real-time view of all internal and external processes and resources to enhance the management practices for all of an organization’s project and program portfolios. Integrating PPM across all DevSuite modules bridges the gaps between development […]

TechExcel Gives Live Demonstrations of ServiceWise U at Campus Technology 2011

LAFAYETTE, CALIF. – July 25, 2011 – TechExcel, Inc., a leading provider of IT Service Management (ITSM) and customer support software, will feature ServiceWise U at the Campus Technology annual summer conference, taking place July 25 – 28, 2011 at the Seaport World Trade Center in Boston, MA. TechExcel will show attendees of the nation’s premier higher education technology conference how its solution designed specifically for the digital campus can help them better manage helpdesk and total IT service processes, with a much lower and controllable cost of ownership. The live demonstrations will take place in TechExcel booth #733.


ServiceWise U is a configurable and scalable software suite for helpdesk management and IT service management tailored exclusively for Colleges and Universities worldwide. Using ServiceWise U, institutions can automate and streamline IT helpdesk activities with configurable workflows, process management and approvals, email integration, integrated knowledge management and dedicated student self-service portal. Additional benefits include:

  • ITIL compliant – certified by PinkElephant.
  • Collaborate between departments – Integrate service desk functions, IT services, development and more. Integrated departmental or project workflows results in fast, organized, and productive management processes across the campus.
  • Reduce administrative costs – Integrate online forms for student and faculty requests to eliminate paper waste and streamline approval procedures. LDAP/Active Directory integration for centralized student/faculty information management.
  • Comprehensive asset management – Manage asset lifecycles and integrate asset information […]
By |July 25th, 2011|Categories: News, press releases 2014 & before|Comments Off on TechExcel Gives Live Demonstrations of ServiceWise U at Campus Technology 2011