The word ‘help’ isn’t specific enough to the service provided by IT – all the extra calls and e-mails can really reduce the amount of time your support team has to help staff with IT-related issues. Simply changing the name and offering a web interface where staff can go and help themselves with issues or problems can have a dramatic impact. Whether you are new to self-service or improving your current offering, this webinar will provide concrete advice and ideas on self-service.
Key topics this webinar will explore include:
- areas for automation
- self-service options
- self-help options
- and much more!
Click here to watch this session, presented by industry veteran Rick Jönsson, that explores self-service options.