Customized hosted eval period: We configure the system for you so you can test-drive our help desk solution based on your process before you invest in it. You get to see for yourself that it actually does what we say it will.
Full service option: In a different ballpark than the basic support any company offers, this is a one-of-kind done-for-you option where we act as your personal admin and we do all of the configurations for you. No mess, hassle or stress for you to use the product or to get it configured the way you want it to work. No need for a dedicated admin (or admin training) on your part. You just log in and go. This is a year-to-year agreement so you can opt-out at the end of any agreement.
You get design input and influence: Our product managers have regular meeting with customers who are interested in order to further improve the software based on their unique needs. Depending on the customer we may have weekly, monthly, quarterly or yearly meetings.
We encourage all of our customers to meet with their account manager and the product manager at least yearly to share their experience with the software and any enhancements or new features they’d like to see in future versions – regardless of their size. Our primary criteria for accepting an enhancement or new feature request is that it would be a large enough benefit to multiple customers. However, depending on the customer’s strategic value we have added features or enhancements which have only been a business benefit to them.