Lafayette, Calif., November 27, 2007 -TechExcel, Inc., the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) and Support software, today announced that Bridgestone Firestone Off Road Tire Company (BFOR), has selected TechExcel’s ALM and ITSM solutions to help increase performance and improve efficiencies in managing the leading tire company’s customer support and software development process.
“We selected TechExcel for more cost effective and rapid software development, so we could get even better at meeting our customers’ needs,” said Chris Rhoades, Manager, Business Intelligence, BFOR. “TechExcel has architected a complete lifecycle that spans the entire development process from concept to delivery. The Solution also addresses the separation often associated between Customer Support and Development. Because all TechExcel product solutions share a common infrastructure, support and development teams have visibility and can take action on the various support incidents, history and processes for a seamless customer experience.”
Following an in-depth, three month evaluation, BFOR determined the potential for significant actionable intelligence into development over systems it had previously been using. DevSuite, TechExcel’s ALM Solution, is also a key advantage by being a modular solution. It can easily integrate into current systems with minimal disruption to current software operations, with components added as needed.
“TechExcel is thrilled to be helping the world’s largest tire manufacturer better optimize their customer responsiveness and software delivery services,” said Tieren Zhou, CEO and Chief Software Architect at TechExcel. “With TechExcel DevSuite and CustomerWise products, BFOR is now positioned to deliver reliable software development, while simultaneously cutting costs, improving time–to-market and remediation.”
Complete ALM solution with a focus on customer support
TechExcel DevSuite helps enterprises dramatically transform their development processes, increasing both the efficiency and overall quality of their end products. This strategy helps teams communicate better and reduce their cycle times, allowing the right products for the right markets to be developed in the shortest possible time. DevSuite is comprised of core components including DevPlan, which manages the transformation of concepts into formal strategic plans by increasing team efficiency and collaboration through advanced features for calendaring and planning; DevTrack, which manages project implementation by coordinating the processes through workflow, notification, version control, and other key areas of execution and DevTest, comprehensive QA Test Management solution, providing total control of every aspect of the testing process from planning and team management to analyzing test results.
DevSuite seamlessly integrates with CustomerWise, TechExcel’s advanced solution for managing customer support. TechExcel CustomerWise provides a complete view of customer interactions enabling better communication between team members and a clear understanding of customer needs. By integrating CustomerWise with DevSuite, customers enjoy an ideal solution to manage the entire product lifecycle. This integration ensures customer support teams provide development teams and product managers the information they need to create better products and improve customer satisfaction.