Lafayette, Calif., January 8, 2008 -TechExcel, Inc., the leading provider of award-winning service desk software, today announced the availability of ServiceWise U, a new bundled solution –targeting educational organizations and campuses worldwide. ServiceWise U is TechExcel’s proven solution that addresses the unique needs of University and College IT systems across a network of complex processes found in typical campus environments. Using ServiceWise U, educational institutions can quickly and easily automate and streamline IT services as well as all help desk activities with configurable workflow(s), process management, knowledge management, and a dedicated self-service portal for round the clock support services for faculty, staff, and students. ServiceWise U simultaneously allows education institutions to cut costs, simplify their IT architectures and speed technology deployments.
“Our past experience and successes in addressing the special considerations of the higher education market led us to create ServiceWise U,” explained James Zhou, COO of TechExcel, “Educational institutions don’t have the time or money to spend on complicated support solutions that may not fully address their needs. ServiceWise U delivers both the innovative technology and customer support features to ensure Institutions of any size can successfully support their complete campus IT needs.”
Ensuring interoperability, compatibility and the ability to plug into existing infrastructures seamlessly, ServiceWise U is ITIL (Information Technology Infrastructure Library) compliant. This offers campuses a standards-based total solution with Incident, Change and Problem Management as well as Asset and Configuration Management. ITIL is becoming increasingly essential for organizations as they become more dependent on technology to reduce costs and serve their customers. ITIL offers organizations a thorough and disciplined approach for service management across their organization by increasing control, visibility, governance and security.
Greenville, NC’s East Carolina University (ECU), a school of approximately 49,000 faculty, staff and students has successfully deployed ServiceWise U to consolidate the many technologies they are running into one easy-to-use portal that was quickly customized by department and is easily navigated by all faculty, staff and students. “The flexibility of ServiceWise allowed us to replace multiple systems within the IT Department and beyond, lending immediate ROI to our University. ” said Joe Norris, CTO of East Carolina University.
TechExcel employs a Team of committed product specialists that deliver exceptional support. ‘The commitment of TechExcel’s Service and Support Teams to our University continues well past implementation!’ says Sandra Wald of the University of Wisconsin. To learn more about “Building a Service Desk for U” in the educational setting, TechExcel will be hosting a seminar on January 31, 2008 at 8:30AM in Durham, NC. The event will feature a first-hand account from Joe Norris, the CTO of East Carolina University about his experience with TechExcel and ServiceWise U. The event will also cover Best Practices with IT Infrastructure Library (ITIL) Standards and a live demonstration of how ServiceWise U transcends traditional Help Desk Applications allowing you to introduce dramatic efficiencies into any collaborative process. For more information or to register for this event please visit www.servicewiseu.com.