Recognized for Leadership and Innovation in Application Lifecycle Management and Development Tools

LAFAYETTE, CALIF. – June 6, 2013 – TechExcel, a leading provider of Application Lifecycle Management (ALM) solutions, has been named to the 2014 SD Times 100 for its leadership and innovation in the ALM and Development Tools market. This is the sixth consecutive year TechExcel has won the award recognizing key companies driving the art of software development.

“We are proud to once again be recognized for our contributions to the software development industry,” said Dr. Tieren Zhou, TechExcel Founder and Chief Software Architect. “The award this year reflects our commitment to delivering innovative ALM solutions that increase the quality, agility and efficiency of development lifecycle activities and enable companies to deliver superior software products to market and their customers faster.”

Judged by the editors of SD Times, the SD Times 100 recognizes the top innovators and leaders in multiple software development industry areas. Winning criteria included considering each company’s technology offering, how they advanced the software development industry, and reputation and buzz generated within the industry.

The 2014 SD Times 100 was published in the June 2014 issue of BZ Media’s SD Times and is available online at https://sdt.bz/71295.

About TechExcel

TechExcel is a privately held software company dedicated to developing intelligent software solutions to optimize today’s business processes. A leading provider of integrated IT service management, customer support and application lifecycle management solutions, TechExcel seamlessly integrates Web, wireless, and client/server technologies to provide companies with the power and flexibility needed to better manage their business. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1,500 customers in […]

Updates to Service, Support and Process Management Solution Significantly Improve User Experience, Agility and Efficiency

LAFAYETTE, CALIF. – March 31, 2014 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, today announced availability of ServiceWise 9.3.  The latest release of the company’s ITSM and support-focused CRM software includes more than 50 new features and customer enhancements that significantly improve user experience and make managing IT service and customer help desk activities more agile and efficient.

“TechExcel provides premium and enterprise strength IT service and customer support solutions that are fully integrated with ALM. With ServiceWise 9.3, incidents submitted can automatically spawn defects, change requests or requirements.  While product management and development teams are scheduling, designing, implementing and testing for these items, all updates are reflected automatically back to the support incident,” said Dr. Tieren Zhou, TechExcel Founder and Chief Software Architect. “By integrating with ALM requirements in 9.3, TechExcel has completed the final piece needed for a complete integration and our customers can enjoy the best platform for a complete support and development experience.”

ServiceWise 9.3 New Features & Enhancements

• Fully Customizable Customer & Contact User Interface
• Project Planning & Resource Management Improvements
• Complete ALM & CRM DevOps Integration
• Full Integration with DevSuite.  Change request and customer enhancements can now be submitted directly into requirements management for triage and prioritization before assigning development work.
• Integration with RallyDev
• Improved the professional service contracts to be able to upload customized invoices and to be able to track billable time against line items on the invoice.
• Updated Reporting Utilizing Microsoft Silverlight
• New Contact View, with Support for B2B and B2C Within a Project
• Enhanced LinkPlus API
• Improved Marketing Lead Tracking & Event Management

ServiceWise helps organizations optimize […]

ALM Platform Enhancements Enable Companies to More Effectively and Efficiently Manage Requirements, Development and QA Processes

LAFAYETTE, CALIF. – March 17, 2014 – TechExcel Inc., a leading provider of Application Lifecycle Management (ALM) solutions, today announced DevSuite 9.3, the latest edition of its ALM platform with integrated Requirements, Quality and Agile Management. DevSuite 9.3 includes usability enhancements and performance improvements that enable companies to more effectively and efficiently manage requirements, development and QA processes. With DevSuite 9.3, companies are able to deliver superior software products to market and their customers faster.

“We listened to our customers and enhanced DevSuite with features that make it even simpler to increase the quality, agility and efficiency of development lifecycle activities,” said Dr. Tieren Zhou, TechExcel Founder and Chief Software Architect. “We are committed to supporting the success of our customers and the functionality introduced in the latest version of our ALM solution reinforces this commitment.” DevSuite was designed to streamline processes for both Agile and traditional development projects with “best of breed” functionality and a user interface optimized for ease of use and productivity. New and enhanced features in DevSuite 9.3 that build on this foundation and delivering greater usability and performance include:

• Customizable User Experience: A new fully definable GUI (Graphic User Interface) enables organizations to completely customize their development environment based on project complexity and the needs of cross-functional teams. With an easy-to-use point and click wizard, users can design custom workflows and rules; add custom fields and field values;
• create personal workspaces with defined access control; set color codes for different line items; and more.
• Improved Project Planning and Resource Management: DevSuite 9.3 now supports work assignments directly from requirements or the product […]
  

LAFAYETTE, CALIF. – November 18, 2013 – TechExcel, a leading provider of Application Lifecycle Management (ALM) solutions, today announced Founder & Chief Software Architect Dr. Tieren Zhou will announce the winner of The TechExcel Best Agile Project at The European Software Testing Awards (TESTA), an independent awards program designed to celebrate and promote excellence, best practices and innovation in the field of Software Testing and Quality Assurance.

Award recognizes the best use of an agile approach in a software-testing project

Held at the Marriott Grosvenor Square Hotel in central London on November 20, 2013, TESTA 2103 recognizes the individuals, project teams and businesses that are actively involved in the pursuit of technical perfection. The TechExcel Best Agile Project Award honors the best use of an agile approach in a software testing project.  Finalists in the category, which represent the crème de la crème of the testing and QA community, include Sopra Group & Student Loans Company, Datacastle, and Lloyds Banking Group in partnership with Cognizant.

Dr. Tieren Zhou is proud to be a member of the prestigious judging committee.

“Software quality practices are constantly evolving as organizations ranging from startups to Fortune 1000s see agile as a competitive advantage in helping deliver innovative products and services to their customers more quickly.  TESTA recognizes these practices and acknowledges the outstanding achievements of quality assurance teams.  As a leading supplier of quality management solutions, I am delighted that TechExcel can be an integral part of these awards.”

About TechExcel                                                                                                                    

TechExcel is a privately held software company dedicated to developing intelligent software solutions to optimize today’s business processes. A leading provider of integrated IT service management, customer support and application lifecycle management solutions, TechExcel seamlessly integrates Web, wireless, and client/server technologies to provide […]

This workshop will present an overview of the SpecDD process model and its framework and show attendees how to successfully implement a more scalable hybrid agile method and how requirements and quality management can be integrated with agile practices, without compromising the agile simplicity and its promise […]

Session covers how companies can integrate ITIL best practices to optimize their ITSM operations

LAFAYETTE, CALIF. – October 16, 2013 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, announces Operations Director Rickard Jonsson will speak at Fusion 2013 in Nashville, TN about how business can leverage ITIL best practices to get the most our of their help desk and effectively transform the IT operation into a strategic business function.

With more than 15 years experience in the service desk industry, Jonsson will present “ITIL Tips for the Service Desk,” an industry insight identifying the top ten ITIL tips to deliver consistent, fully-integrated ITSM operations to internal and external customers. This session, which is part of the Fusion 13 lineup, is geared towards managers, directors, and C-level executives struggling to refine and restructure their IT service operations to successfully conform to ITIL best practices.

• Who: Rickard Jonsson, Operations Manager at TechExcel
• What: Fusion 13 Industry Insight Session 208 – “ITIL Tips For The Service Desk”
• Where: Gaylord Opryland Convention Center, 2800 Opryland Drive, Nashville, TN 37214
• When: Monday, October 21, 2013, 11:30AM – 12:30PM CDT