Session covers how companies can integrate ITIL best practices to optimize their ITSM operations

LAFAYETTE, CALIF. – October 16, 2013 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, announces Operations Director Rickard Jonsson will speak at Fusion 2013 in Nashville, TN about how business can leverage ITIL best practices to get the most our of their help desk and effectively transform the IT operation into a strategic business function.

With more than 15 years experience in the service desk industry, Jonsson will present “ITIL Tips for the Service Desk,” an industry insight identifying the top ten ITIL tips to deliver consistent, fully-integrated ITSM operations to internal and external customers. This session, which is part of the Fusion 13 lineup, is geared towards managers, directors, and C-level executives struggling to refine and restructure their IT service operations to successfully conform to ITIL best practices.

Who: Rickard Jonsson, Operations Manager at TechExcel
What: Fusion 13 Industry Insight Session 208 – “ITIL Tips For The Service Desk
Where: Gaylord Opryland Convention Center, 2800 Opryland Drive, Nashville, TN 37214
When: Monday, October 21, 2013, 11:30AM – 12:30PM CDT