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TechExcel Announces DevSuite 8

LAFAYETTE, CALIFORNIA , July 15, 2009 – TechExcel, Inc., a leading provider of Application Lifecycle Management software, today announced the general availability of DevSuite 8.0. Designed to manage all phases of the Application Lifecycle, the latest version of TechExcel’s award-winning ALM software provides a single integrated set of tools for development process management. From requirements to project planning, work item tracking to QA testing, DevSuite allows team to follow configurable, integrated processes based on best practices. DevSuite also enables software development organizations, regardless of size, to manage globally distributed development teams efficiently and effectively. Version 8.0 introduces many new and enhanced features, including integrated support for Unicode characters, definable user interface settings for multi-lingual projects, and a new dashboard engine called MyWork.

“We are very excited to release the MyWork dashboard,” said Paul Unterberg, Product Manager of DevSuite. “This addition to the tool makes it easier to see patterns and identify trends much more easily, across all development teams. With MyWork, users are able to configure a special page in DevSuite to show definable widgets, which can be defined for any report in the system. This allows users to place all the important information they need to see all their work in one place. MyWork widgets are also available to all TechExcel applications, allowing single sign on and cross-product reporting.”

What’s New in Version 8 TechExcel’s DevSuite is used daily by tens of thousands of developers and management to quickly design and implement processes based on industry-standard methodologies. The software provides managers with the reporting capabilities needed to make intelligent decisions needed for rapidly […]

By |July 15th, 2009|Categories: News, press releases 2014 & before|Comments Off on TechExcel Announces DevSuite 8

TechExcel continues Global Expansion with New Customer Support and Sales Offices in Japan

LAFAYETTE, CALIFORNIA ,June 24, 2009 – TechExcel, Inc., a leading provider of Application Lifecycle Management and IT Service Management and help desk issue tracking software, today announced the opening of new Customer Support and Sales offices in Tokyo to serve the needs of its expanding Japanese customer base. Tokyo was also selected as part of the company’s strategic growth strategy to offer all TechExcel customers 24 hour global support and address the growing demand for its unified Application Lifecycle Management (ALM) and support and service software solutions, worldwide. “TechExcel is dedicated to supporting the growing number of IT and support professionals throughout Eastern Europe and Asia. With the opening of our latest offices in Japan and the addition of new multilingual configuration settings and Unicode support to our ALM and ITSM and help desk solutions, DevSuite and ServiceWise are now truly global solutions,” said Dr. Tieren Zhou, TechExcel’s CEO and Chief Software Architect. For additional information on TechExcel’s Japan sales and support office in Tokyo, visit www.techexcel.com or contact the company at Kowa 5 Bld. 3rd floor, 3-1-2 Taihei, Sumida-ku, Tokyo, 130-0012 Tel: 03-6658-8898 Fax: 03-6658-8896.

By |June 24th, 2009|Categories: News, press releases 2014 & before|Comments Off on TechExcel continues Global Expansion with New Customer Support and Sales Offices in Japan

TechExcel Receives “Positive” Rating in Leading Analyst Firm’s Application Lifecycle Management MarketScope Report

LAFAYETTE, CALIF. January 23, 2009 — TechExcel, Inc., a technology and market leader in application lifecycle management solutions, today announced that TechExcel’s DevSuite received a “Positive” rating in Gartner’s “MarketScope for Application Life Cycle Management.”*

The MarketScope report assesses ALM market offerings and their providers and discussed the benefits of implementing an ALM in the current economic environment stating that ALM solutions “can enhance the productivity of teams and provide management with a more accurate view of project status.” A total of 12 companies were evaluated in the 2008 ALM MarketScope report.

“Our customers are already reaping the productivity and cost-saving benefits of DevSuite for managing their application development,” said Tieren Zhou, Founder, CEO and Chief Software Architect. “We believe Gartner’s “Positive” rating confirms TechExcel’s position in the market and our commitment to providing customers with development solutions that meet their unique challenges.”

MarketScope Disclaimer

The MarketScope is copyrighted 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Gartner “MarketScope for Application Life Cycle Management” by Jim Duggan, Matt Light, Thomas E. Murphy. December 17, 2008

By |January 23rd, 2009|Categories: News, press releases 2014 & before|Comments Off on TechExcel Receives “Positive” Rating in Leading Analyst Firm’s Application Lifecycle Management MarketScope Report

TechExcel Announces ServiceWise and CustomerWise 8.0

LAFAYETTE, CALIF. – October 27, 2008 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, today announced the release of ServiceWise 8.0 and CustomerWise 8.0.  New features and enhancements automate repetitive processes and improve communication and collaboration between support teams and their customers, improving both IT service and support for organizations. Additionally, an improved self-service portal includes automatic active directory password reset that enables support managers to show precise figures on support time saved and improved ROI, on average reducing the number of calls to service teams by approximately 30%.

“Meeting the demand for excellent customer service has never been more challenging.  Versions 8.0 of our IT Service Management and customer support software help organizations improve their customers’ experience.” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel.  He continued, “We’ve added a lot of automation that improves usability and service level features that help teams be more responsive to customer requests and also keeps the customer informed.”

TechExcel is dedicated to developing software solutions with built-in business intelligence that can be configured by the users to optimize their business processes. By providing integrated CRM, help desk, defect tracking and test management applications, TechExcel integrates Web, wireless, and client/server technologies to provide companies with the flexibility needed to better manage their business.

What’s New in Version 8.0: The insight required for successful IT support and customer service        
TechExcel ServiceWise and CustomerWise provide companies with the essential tools necessary to effectively manage customer support and customer request processes.  Typically, ServiceWise is used to manage internal help desk and IT management processes while CustomerWise is used to manage external customer support, sales, and marketing processes. However, both solutions are designed to improve inter-departmental communication […]

By |October 27th, 2008|Categories: News, press releases 2014 & before|Comments Off on TechExcel Announces ServiceWise and CustomerWise 8.0

TechExcel Named ‘Best Solution’ at 7th Annual Southwest Government Technology Conference

AUSTIN, Texas–(BUSINESS WIRE),January 28, 2008 -TechExcel, Inc., the leading provider of Application Lifecycle Management (ALM) and IT service software solutions, today announced that its work with the Texas State Bar has been honored as a “Best Solution” at the 2008 Government Technology Conference (GTC) Southwest. Held in Austin, TX, during the week of January 28, 2008, the show is the nation’s largest and most respected technology conference for state and local governments.

The Best Solutions Showcase is a component of the GTC expo featuring successful solutions that are implemented in a government organization. Nominations were open to all GTC exhibitors to submit a technology solution and detail a government business challenge that is solved with their products. All submissions were reviewed and selected by GTC. TechExcel’s submission was recognized as a successful solution implemented in collaboration with the ServiceSuite government customer, the Texas State Bar.

“We are very pleased to be recognized by GTC for our work with the Texas State Bar,” said Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel. “Many state and local government customers are realizing that powerful technology is now readily available to them at an affordable price with ServiceSuite. The efficiencies realized by the association are a great example of how the right management solution can significantly impact time, money, and IT management processess.”

TechExcel’s ServiceSuite received the top honor at the show for enabling the Texas State Bar to more efficiently manage a wide variety of internal business requests. From facilities issues and phone system problems, to tech support calls and new employee setup requests, the Texas State Bar required a unified system that allowed their support staff to better manage a diverse set of business critical processes. Previously, the processes […]

By |January 28th, 2008|Categories: News, press releases 2014 & before|Comments Off on TechExcel Named ‘Best Solution’ at 7th Annual Southwest Government Technology Conference

TechExcel Helps Education Institutions Architect Complete Service Desk Support For The Digital Campus

Lafayette, Calif., January 8, 2008 -TechExcel, Inc., the leading provider of award-winning service desk software, today announced the availability of ServiceWise U, a new bundled solution –targeting educational organizations and campuses worldwide. ServiceWise U is TechExcel’s proven solution that addresses the unique needs of University and College IT systems across a network of complex processes found in typical campus environments. Using ServiceWise U, educational institutions can quickly and easily automate and streamline IT services as well as all help desk activities with configurable workflow(s), process management, knowledge management, and a dedicated self-service portal for round the clock support services for faculty, staff, and students. ServiceWise U simultaneously allows education institutions to cut costs, simplify their IT architectures and speed technology deployments.

“Our past experience and successes in addressing the special considerations of the higher education market led us to create ServiceWise U,” explained James Zhou, COO of TechExcel, “Educational institutions don’t have the time or money to spend on complicated support solutions that may not fully address their needs. ServiceWise U delivers both the innovative technology and customer support features to ensure Institutions of any size can successfully support their complete campus IT needs.”

Ensuring interoperability, compatibility and the ability to plug into existing infrastructures seamlessly, ServiceWise U is ITIL (Information Technology Infrastructure Library) compliant. This offers campuses a standards-based total solution with Incident, Change and Problem Management as well as Asset and Configuration Management. ITIL is becoming increasingly essential for organizations as they become more dependent on technology to reduce costs and serve their customers. ITIL offers organizations a thorough and disciplined approach for service management across their organization by increasing control, visibility, governance and security.

Greenville, NC’s East Carolina University (ECU), a school of approximately 49,000 faculty, […]

By |January 27th, 2008|Categories: News, press releases 2014 & before|Comments Off on TechExcel Helps Education Institutions Architect Complete Service Desk Support For The Digital Campus

Bridgestone Firestone Off Road Tire Company Hits The Road With TechExcel

Lafayette, Calif., November 27, 2007 -TechExcel, Inc., the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) and Support software, today announced that Bridgestone Firestone Off Road Tire Company (BFOR), has selected TechExcel’s ALM and ITSM solutions to help increase performance and improve efficiencies in managing the leading tire company’s customer support and software development process.

“We selected TechExcel for more cost effective and rapid software development, so we could get even better at meeting our customers’ needs,” said Chris Rhoades, Manager, Business Intelligence, BFOR. “TechExcel has architected a complete lifecycle that spans the entire development process from concept to delivery. The Solution also addresses the separation often associated between Customer Support and Development. Because all TechExcel product solutions share a common infrastructure, support and development teams have visibility and can take action on the various support incidents, history and processes for a seamless customer experience.”

Following an in-depth, three month evaluation, BFOR determined the potential for significant actionable intelligence into development over systems it had previously been using. DevSuite, TechExcel’s ALM Solution, is also a key advantage by being a modular solution. It can easily integrate into current systems with minimal disruption to current software operations, with components added as needed.

“TechExcel is thrilled to be helping the world’s largest tire manufacturer better optimize their customer responsiveness and software delivery services,” said Tieren Zhou, CEO and Chief Software Architect at TechExcel. “With TechExcel DevSuite and CustomerWise products, BFOR is now positioned to deliver reliable software development, while simultaneously cutting costs, improving time–to-market and remediation.”

Complete ALM solution with a focus on customer support

TechExcel DevSuite helps enterprises dramatically transform their development processes, increasing both the efficiency and overall quality of their end products. This strategy helps […]

By |November 27th, 2007|Categories: News, press releases 2014 & before|Comments Off on Bridgestone Firestone Off Road Tire Company Hits The Road With TechExcel

TechExcel Extends Award-Winning Application Lifecycle Management Solution To Microsoft Visual Studio Team Foundation Server

Lafayette, Calif., November 5, 2007 -TechExcel, Inc., a leading provider of application lifecycle management (ALM) software, today announced at Microsoft TechEd Developer 2007 in Barcelona, Spain that that the company’s flagship DevTrack ALM software now fully supports the Microsoft Visual Studio Team Foundation Server. Using DevTrack’s powerful VersionLink software tool, the ALM solution now supports Team Foundation Server to provide customers with a simpler and easier way to define, automate, and customize Team Foundation Server Process Templates. Extending TechExcel’s ALM technology to Visual Studio Team Foundation Server empowers development teams to gather, track and manage requirements directly within their Microsoft Visual Studio 2005 Team System environments. This enables business and technical users that work in peripheral roles of distributed development teams using Team Foundation Server to actively participate in application lifecycle processes to ensure that business demands are aligned with the software that is delivered.

“Effectively managing requirements across a broad cross section of stakeholders is critical in the architecting and delivery of software solutions,” said Matt Nunn, group product manager for Visual Studio Team System, Microsoft Corp. “Microsoft is pleased to see TechExcel offer support for Visual Studio Team Foundation Server with its ALM solution.”

TechExcel’s DevTrack is a market-leading project- and issue-tracking tool for Application Lifecycle Management that helps companies ensure that products are developed and delivered on time, within budget. DevTrack is a simple way to completely track and manage product defects, change requests, and other development priorities in a team-based way across the entire lifecycle. The VersionLink tool allows development teams to use their preferred software configuration management system with DevTrack and enables TFS support with the TechExcel product family.

“TechExcel VersionLink support for Microsoft Visual Studio Team Foundation Server now utilizes the convenience of […]

By |November 5th, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel Extends Award-Winning Application Lifecycle Management Solution To Microsoft Visual Studio Team Foundation Server