TechExcel Service Suite Achieves Pink Elephant’s PinkVerifyTM Certification for Compatibility with ITIL Best Practices.
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Lafayette, Calif., October 22, 2007 -TechExcel, Inc., a leading provider of help desk, IT service management (ITSM), and application lifecycle management (ALM) software, today announced TechExcel Service Suite 6.5 ITIL Solution Pack has achieved Pink Elephant certification. The TechExcel ITIL Solution Pack is comprised of out-of-box pre-configured processes and a set of applications that meet the certification criteria for PinkVerify – a certification program that gauges compatibility with ITIL best practices. TechExcel Service Suite 6.5 ITIL Solution Pack received the PinkVerify Service Support certification and is aligned with ITIL best practices for: Service Desk, Incident, Problem, Change and Configuration Management.
The IT Infrastructure Library (ITIL) is a well known and widely adopted set of IT service best practices. ITIL best practices focus on better management of all interrelated IT processes, continual improvement on these processes, and aligning IT with overall business objectives. More and more, organizations depend on technology to help align their own complex IT departments with the concepts described in ITIL, which is traditionally technology agnostic. The TechExcel Service Suite ITIL Solution Pack is a software solution designed to manage the complex relationships that exist between various IT processes, activities, users, workflows, and assets.
The PinkVerify certification shows TechExcel’s commitment to providing solutions that meet ITIL and standard IT service management practices. “The TechExcel Service Suite architecture and business process engine are designed to allow you to model and integrate any business process” says Jeff Johnstone, Dir. Sales at TechExcel. He continues “The ITIL Service and Support processes configured within the out-of-box ITIL solution pack illustrates the power of our business process engine and how it may be used to create manageable solutions involving multiple teams, processes, interfaces, […]