LAFAYETTE, CALIF. – April 12, 2017 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, is pleased to announce it has been listed as a Market Pillar in Info-Tech Research Group’s Mid-Market Service Desk Vendor Landscape for demonstrating a highly customizable solution that offers excellent automation capabilities between several core ITSM functions.

Info-Tech’s Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and strategy for the enterprise, Info-Tech’s Vendor Landscapes showcase the contribution of exceptional vendors in a particular category.  In this report, Info-Tech evaluated the top 13 competitors in the service desk market:  Agiloft, BMC FootPrints, BMC Remedyforce, Freshservice, ManageEngine, Monitor 24-7Samanage, Quest KACE, Samanage, ServiceNow Express, SysAid, TeamDynamix, TechExcel, and Vivantio.

“As organizations increase their technical solutions to improve business functions, the need to access tools that will do more than just track incidents and service requests is a must,”  Michel Hebert, Ph.D., Research Director and Executive Advisor – Infrastructure at Info-Tech Research Group states in the report. “TechExcel should be on the shortlist for any organization that is looking to improve processes not only within IT, but also throughout the entire organization.”

“We are pleased to be identified by Info-Tech Research Group as a Market Pillar in the marketplace and to have scored highly in product architecture, features and affordability,” said Dr. Tieren Zhou, TechExcel Founder and Chief Software Architect. “ServiceWise provides everything required for effectively managing all IT business processes, improving the support and experience of internal customers, and transforming departments into strategic assets capable of generating ROI.”

ServiceWise is a comprehensive ITSM platform with out-of-the-box configurations based on ITIL best practices for Incident, Problem, Change, and Configuration management.  In addition to the robust business process management engine, ServiceWise also includes complete asset management and CMDB for tracking infrastructure and employee-owned devices across the entire organization; a self-service web portal and mobile applications; and, dynamic reporting and analytics to measure trends and support team performance.

ServiceWise also offers a fully integrated DevOps integration with TechExcel’s Application Lifecycle Management platform, DevSuite. Together, the 2 systems eliminate a lot of hassle from the IT department’s workload, and allow it to better support the central business functions that keep the company moving.

ServiceWise is available in hosted or on-premise deployment models.  For more detailed product information, customer success stories, live demonstration, and to start your free 30-day evaluation, visit

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