TechExcel ServiceWise 9.5: Elegant New Interface Delivers Greater User Experience, Increases Service Desk Productivity and Self-Service Efficiency
LAFAYETTE, CALIF. – February 23, 2015 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, today announced availability of ServiceWise 9.5, a major new release of its ITSM and support-focused CRM software. This latest version of ServiceWise features a modern new Graphic User Interface (GUI) that delivers a significantly greater user experience, combining sophisticated functionality and ease-of-use to increase the productivity of IT support teams and self-service efficiency of internal customers.
Companies around the world use TechExcel ServiceWise to deliver higher quality IT services, better support and improve the experience of internal customers, and transform their departments into strategic assets capable of generating ROI. With configurable workflows, flexible process automation, and out-of-the-box best practices configured for IT service management and ITIL processes, ServiceWise can be completely customized to streamline any business process and easily scales to meet the needs of any organization.
“Now more than ever, service desk teams strive to deliver high-quality service, consistently and cost effectively,” said Dr. Tieren Zhou, TechExcel Founder and Chief Software Architect. “The sharp new interface for ServiceWise is designed for simplicity, without minimizing complex functionality, to increase the agility and productivity of service teams that directly correlates to the self-service efficiency and satisfaction of internal customers.”
ServiceWise’s amazing new user experience, combined with TechExcel’s proven IT service management solution experience, makes gathering, processing and resolving issues faster and more efficiently. Through fully customizable employee self-service portals, users can easily submit and track tickets; while robust automation ensures all necessary data is passed to the agents for faster resolution. ServiceWise also features personalized dashboards with tailored announcements, searchable knowledge base, and auto knowledge suggestions to help employees get answers to frequent questions quickly and reduce the number of tickets submitted.
ServiceWise also enables service managers to create and organize incident tickets to best suit the needs of their teams. Users can create an unlimited number of fields which can be used as filters for quick access to data; set permissions, views and notifications; and assign visual indicators to ensure high-priority items receive vital “first attention.”
Easy workflow customization, robust automation, and process analytics are market-distinguishing features of ServiceWise. Using simple drag-and-drop, users can create simple to complex workflows, depending on their needs, to suit any business process. Advanced auto-routing and escalation features ensures service desks always runs efficiently and tickets are resolved in a timely manner. Users can also measure support team performance with snapshot and dynamic reports that are automatically created.
ServiceWise integrates all the essential tools today’s modern IT organizations require for consistent, high-quality service delivery, including out-of-box configurations for Incident, Problem,
Change, and Configuration management. ServiceWise also offers a fully integrated DevOps integration with TechExcel’s Application Lifecycle Management platform. Together, the 2 systems eliminate a lot of hassle from the IT department’s workload, and allow it to better support the central business functions that keep the company moving.
TechExcel is dedicated to developing ITSM and Customer Support software solutions with built-in intelligence that can be configured by users to optimize their business processes. On-demand web seminars and personal demonstrations of TechExcel ServiceWise are available. Call 800-439-7782 ext 5 or visit www.techexcel.com for additional information.