Does TechExcel ServiceWise support ITIL®?

Yes. The fully integrated service desk solution supports ITIL best practices and methodologies to deliver improved financial performance, increased management functionality and organizational alignment.

Incident Management TechExcel ServiceWise application facilitates the process to restore IT service to normal functioning after it has been disrupted.

Problem Management TechExcel ServiceWise facilitates problem identification and recording; classification and allocation, investigation and diagnosis leading to problem resolution and closure.

Configuration Management When integrated with AssetWise, TechExcel ServiceWise helps to track the current, accurate and comprehensive information about all components in the entire infrastructure.

Change Management TechExcel ServiceWise aims to manage the process of change and therefore limit the number of incidents related to changes. The workflow includes filtering requests for changes, classifying the requests, approving the changes, and coordinating the changes.

Service Level Management TechExcel Service Agreement Module provides service level agreement support. The Service Level Agreement (SLA) specifies agreed level of quality between the customer and the service provider for a service.