TechExcel Updates Service Suite 6.5 To Address Help Desk Support Amidst Growing IT Complexity

New ITSM Software Solutions Increase Performance and Efficiency In Help Desk Operations

Lafayette, California, May 15, 2007 – TechExcel, Inc., the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) and Support software, today announced updates and enhancements to TechExcel Service Suite 6.5 specifically designed to increase visibility and provide actionable intelligence for all help desk, asset management and customer support business processes for the distributed enterprise. Service Suite 6.5 addresses the increased complexity in IT by delivering a solution that supports the growing number of applications, devices, and mobility of today’s workforce. Service Suite 6.5 delivers the next level in customer support and business alignment by automating the resolution of routine incidents, improving support responsiveness and providing self service access to support data, all in the interest of customer satisfaction.

TechExcel’s Service Suite 6.5 is an integrated service and support management suite with employee web portal and complete workflow customization capabilities that scales to meet the needs of any size organization. There is support for business rules and processes as well as automation that streamlines IT services and help desk activities with configurable workflow, process management, email notification and knowledge base.

“While there are many ITSM tools on the market today that provide a variety of help desk support features, Service Suite 6.5 aligns traditional service desk support and takes it to the next level with enhanced features to accommodate the needs of the modern IT organization,” said Tieren Zhou, CEO and Chief Software Architect at TechExcel. “Even more important is the connection between customer support and development. The combination of TechExcel Service Suite and DevSuite provide seamless integration so that enterprises have the information needed to improve products and significantly enhance customer satisfaction.”

Service […]

By |May 15th, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel Updates Service Suite 6.5 To Address Help Desk Support Amidst Growing IT Complexity

TechExcel CEO Announced as Top 10 Leader by the China Software Industry Association

Tieren Zhou’s innovative Knowledge-centric Application Lifecycle Management concept gaining global ground

Beijing, Lafayette, California April 26, 2007 – TechExcel, Inc., the leading provider in unified Application Lifecycle Management (ALM) and IT Support and Service software, today announced that the China Software Industry Association has named Dr. Tieren Zhou, Ph.D., CEO and Chief Software Architect at TechExcel, as one of the Top 10 Software Leaders at their annual Software Enterprise Awards. Vying for this honor from more than 40 candidates, winners of this prestigious award were based on leadership, technological innovation, value, and contributions to the Software Industry Association.

The six-month selection consisted of an extensive application, peer and technology review process. The selection committee then discussed each applicant’s company and business performance after which finalists were then placed into their final rankings. Dr. Zhou was honored because of his innovative introduction of Knowledge-centric Application Lifecycle Management (ALM) as the standard for software development teams. “I am extremely honored to accept this award,” said Dr. Zhou. “The innovations we have been able to achieve during the past 12 years will help Chinese software companies accelerate growth and confidently step into the international market.”

TechExcel’s ALM solution, DevSuite, is used by leading companies for the development of software including interactive game developers and financial services. Current customers of TechExcel use DevSuite to enable a central core team to design software and outsourced or distributed teams to implement the design.

As current trends indicate, software is increasingly being designed by a central team and then implemented by an outsourced or distributed team. TechExcel DevSuite is built with the best-practice that knowledge – from design documents, to customer requests, detailed functional and behavior maps, and any other information needed to support a feature – […]

By |April 26th, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel CEO Announced as Top 10 Leader by the China Software Industry Association

Red Herring Reveals Companies Selected for the Red Herring 100 North America 2007

Award Recognizes the 100 “Most Promising” Companies Driving the Future of Technology

San Francisco, CA, April 4, 2007 – Red Herring today announced that TechExcel, Inc. is a Finalist for the Red Herring 100 Award, a selection of the 100 private companies based in North America that play a leading role in innovation and technology.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout the North American region and identified the top 200 out of more than 800 closely evaluated companies that are leading the next wave of innovation.

“We can see the exciting evolution of the technology sector reflected in the quality and variety of exceptional companies that we had to choose from in putting our list together,” said Joel Dreyfuss, Editor-in-Chief of Red Herring. “It was tough to choose just 200 finalists from such a large list of excellent contenders, and we are very happy with the qualities of the companies we selected as Finalists.”

The winning 100 companies will be announced at the Red Herring Spring event. The CEOs of the winners will present their innovative ideas and technologies to an audience of leading entrepreneurs, financiers and corporate strategists at the event in Monterey, California, on May 1-3 at the Hyatt Regency Hotel. This year’s Red Herring 100 Spring event marks the 10th anniversary of the Red Herring 100 Awards. In celebration, the event will feature keynote addresses from legendary VC investors and CEOs of leading Internet, information, and communications companies. Request your invitation at: https://www.herringevents.com/spring07/index.html

About Red Herring

Red Herring is a global media company which unites the world’s best high technology innovators, venture investors and business decision makers in a variety of forums: a leading innovation magazine, an online daily technology news […]

By |April 4th, 2007|Categories: News, press releases 2014 & before|Comments Off on Red Herring Reveals Companies Selected for the Red Herring 100 North America 2007

TechExcel To Showcase DevPlan At 20th Annual SD West Conference

Jolt Product Excellence and Productivity Award Finalist One of Only Six Finalists in Project Management Tools Segment

LAFAYETTE, CALIF. – March 13, 2007 TechExcel, Inc., the leading provider of knowledge-centric Application Lifecycle Management (ALM) software solutions, announced today that it will showcase its DevPlan project planning tool (booth #324) for software development teams at the annual SD West Conference, held March 19 – 23 at the Santa Clara Convention Center. A finalist in the Project Management Tools category of the 2007 Jolt Awards, DevPlan is a component in TechExcel’s DevSuite Application Lifecycle Management (ALM) platform as well as a standalone application and is designed exclusively for Application Lifecycle Management.

DevPlan unites project tracking and issue management, providing managers a much clearer view of a project’s status, as DevTrack issue status and schedules directly roll up into the DevPlan project status and timeline. This integration between DevPlan and DevTrack is especially critical for project planning and implementation and enables teams to communicate more effectively and reduce their cycle times, allowing the right products for the right markets to be developed in the shortest possible time.

DevPlan is one of 106 products to achieve finalist status in the 2007 Jolt Awards, and one of only six to be named in the Project Management Tools segment. The awards, now in their 17th year, are chosen by a highly select group of industry judges. Judges select the finalists based on their audience suitability, productivity, innovation, quality, ROI, risk and flexibility; online reviews, peer reviews, product information and industry buzz are also considered.

TechExcel representatives will be on-hand at booth #324 to give detailed demonstrations of DevPlan and the entire complement of DevSuite products including DevTrack, the industry-leading defect tracking and project management tool. To schedule a […]

By |March 13th, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel To Showcase DevPlan At 20th Annual SD West Conference

TechExcel Announces Midway To Utilize DevTrack Project Management Software

LAFAYETTE, CA, March 5, 2007 – TechExcel, Inc., the leading provider of Knowledge-centric Application Lifecycle Management (ALM) software, today announced that Midway, a leading interactive entertainment industry publisher and developer, has chosen TechExcel’s DevTrack project tracking application to help manage its software development process. The application, a comprehensive tool for managing the implementation of software projects, will enable the company to coordinate workflows, issues and tasks, even among teams of developers distributed around the world.

“Midway has spent the last few years systematizing our product development processes to maximize creativity and improve efficiency and sharing across our worldwide studios. We have chosen DevTrack as a tool to help facilitate cross-team development and to track and manage change requests and development issues,” said Michael Weilbacher, chief technology officer, Midway Amusement Games. “We look forward to working with TechExcel.”

“DevTrack’s ability to help distributed teams collaborate is a major plus for an interactive entertainment software developer like Midway,” said Tieren Zhou, CEO and chief software architect at TechExcel. “The task-driven orientation of the product will help Midway quickly achieve the highest quality software at the fastest possible speed, while also establishing best practices in development, beta testing, defect resolution and more.”

About TechExcel DevTrack

TechExcel DevTrack is the market-leading project- and issue-tracking tool for Knowledge-centric Application Lifecycle Management, helping to ensure that quality products are developed and delivered on time and on budget. By comprehensively tracking and managing all product defects, change requests, and other development issues, DevTrack facilitates teamwork between different users, teams, and even customers.

For more information about DevTrack and TechExcel, please call 925-871-3931, by email at sales@techexcel.com, or visit the company’s website at www.techexcel.com.

By |March 5th, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel Announces Midway To Utilize DevTrack Project Management Software

TechExcel DevSuite awarded 2006 Gold Software Award by the China Software Industry Association

Innovative knowledge-centric ALM concept produces only winner in project management category

Beijing; lafayette, Calif. January 22, 2007The China Software Industry Association has awarded TechExcel DevSuite its highest honor in the Chinese software industry, the “Gold Software Award”. Vying for the honor with 40 other software vendors in the “project management” category, finalists and winners were selected based on industry expert surveys, utility, innovation and value. DevSuite was the stand-out winner in this hotly-contested category.

TechExcel’s DevSuite is used by leading companies for the development of commercial software in the retail market including interactive game developers and financial services. Current customers of TechExcel use DevSuite to enable a central core team to design software and outsourced or distributed teams to implement the design.

TechExcel, Inc. is the leading provider of knowledge-centric Application Lifecycle Management (ALM) and Service and Support software solutions. As current trends indicate, software is increasingly being designed by a central team and then implemented by an outsourced or distributed team. TechExcel DevSuite is built with the best-practice that knowledge – from design documents, to customer requests, detailed functional and behavior maps, and any other information needed to support a feature – is central to any software development initiative. By eliminating these silos that exist between different teams and in different locales, DevSuite helps enterprises dramatically transform development processes, increasing both the efficiency and overall quality of end products. This strategy enables teams communicate better and reduce their cycle times, allowing the right products for the right markets to be developed in the shortest possible time. The company’s software is used […]

By |January 22nd, 2007|Categories: News, press releases 2014 & before|Comments Off on TechExcel DevSuite awarded 2006 Gold Software Award by the China Software Industry Association

TechExcel Meets Fast-Growing Asian Demand Via Larger Bejing, Shanghai Offices

Chinese, Japanese Software Firms Showing Strong Interest In TechExcel’s Application Lifecycle Management Solutions

LAFAYETTE, CALIF. November 7, 2006 – TechExcel, Inc., the leading provider of knowledge-centric Application Lifecycle Management (ALM) software solutions, today announced it has expanded its Asian presence in response to a sizable increase in demand for its unique, knowledge-centric Application Lifecycle Management (ALM) products. In particular, the company has hired experienced sales and marketing personnel to better service the needs of software companies in the region.

TechExcel established its first Asian office in Bejing in 2005, primarily as an engineering and product development outpost. Since then the company, through only limited marketing efforts, has experienced strong interest in its products. Of greatest immediate interest to software companies is DevTrack, TechExcel’s market-leading product for project and defect tracking. Unlike competing solutions that rely on separate tools for each phase of software development, DevTrack is a knowledge-based product that emphasizes the sharing of information across users, teams and even customers, facilitating teamwork and shortening development cycles.

TechExcel is committed to helping software companies around the world improve their software development processes—including firms throughout the Asian rim,” said Tieren Zhou, President, CEO and founder of TechExcel. “The expanded team of fifteen sales and marketing professionals at our Beijing and Shanghai offices not only have exceptional technical and business knowledge, but also are supported by local product support personnel.This assures companies in China, Japan and beyond the best possible customer service.”

In addition to its suite of ALM products led by DevTrack, TechExcel offers other solutions to help software companies optimize their business processes. The company’s portfolio includes TechExcel Service Suite, comprised of ServiceWise, an integrated IT service and support management product with employee Web portal and complete workflow customization capabilities; […]

By |November 7th, 2006|Categories: News, press releases 2014 & before|Comments Off on TechExcel Meets Fast-Growing Asian Demand Via Larger Bejing, Shanghai Offices

TechExcel Introduces DevSuite Application Lifecycle Management Platform

Innovative, Knowledge-Based Approach Helps Even Far-Flung Development Teams focus on strategic goals of product design, project planning, development and testing by providing a collaborative and “knowledge-centric” environment.

LAFAYETTE, CALIF. October 25, 2006 – TechExcel, Inc., the leading provider of knowledge-centric Application Lifecycle Management (ALM) software solutions, today announced the launch of DevSuite, the company’s integrated, knowledge-centric ALM suite. By eliminating the silos of knowledge that exist between different teams and in different locales, DevSuite helps enterprises dramatically transform their development processes, increasing both the efficiency and overall quality of their end products.

Traditional approaches to ALM prescribe that every phase of software development – from product concept to strategy, planning to implementation, and finally to verification and delivery – rely on separate tools and processes. TechExcel DevSuite, by contrast, is built around the best-practices insight that knowledge is central to any product development initiative. This strategy helps enterprises communicate better and reduce their cycle times, allowing the right products for the right markets to be developed in the shortest possible time.

“As competition increases, development teams are under increasing pressure to deliver more sophisticated products in collapsing timeframes. DevSuite exists to make these challenges possible,” said Tieren Zhou, CEO and Chief Software Architect at TechExcel. “DevSuite covers all aspects of best practice integrated Application Lifecycle Management. It was conceived, designed and implemented using a knowledge-centric architecture, with functional views into the various lifecycle phases. Teams and team members alike now have the knowledge visibility appropriate for their role and environment.”

Complete ALM Solution

TechExcel DevSuite assures that all knowledge, from feature requests to design diagrams to resource planning, can be shared across the various phases of the development lifecycle. Products in the suite include:

By |October 31st, 2006|Categories: News, press releases 2014 & before|Comments Off on TechExcel Introduces DevSuite Application Lifecycle Management Platform

TechExcel Partners With Centennial Software

Portland, Ore. – June 12, 2006 – Centennial Software, developer of IT asset discovery and endpoint security solutions, today announced that TechExcel, a leading provider of integrated IT Service Management, Customer Support Software, and ALM Software, has selected Centennial Discovery for integration with its Help Desk Software Suite. The TechExcel Help Desk Software Suite will leverage Centennial Discovery’s automated IT asset discovery capabilities for complete IT asset identification and inventory management.

“The ability to automate the discovery and identification of all hardware and software assets on a network in real-time will significantly streamline and optimize any corporate help desk,” says Andy Burton, CEO at Centennial Software. “By combining Centennial’s dynamic auto-discovery with TechExcel’s excellent Help Desk Software Suite, customers can leverage a powerful new tool that eliminates the need for manual asset tracking and provides network or user details at the touch of a button for true help desk optimization.”

Discovery is the most powerful and comprehensive software tool available for dynamically finding, identifying and auditing all corporate hardware and software on a network. The integration of Centennial Discovery into TechExcel’s AssetWise module – due for completion later this year – will eliminate the need for manual asset tracking and streamline IT inventory discovery and management. Users of AssetWise will benefit from reduced average help desk call times, handle more calls with the same number of agents, and more easily troubleshoot network problems through more accurate awareness of network assets.

“We like to tout how flexible and easy-to-use TechExcel’s Help Desk SoftwareSuite is for customers that want a completely customizable help desk solution,” said Tieren Zhou, President and […]

By |June 19th, 2006|Categories: News, press releases 2014 & before|Comments Off on TechExcel Partners With Centennial Software