New ITSM Software Solutions Increase Performance and Efficiency In Help Desk Operations
Lafayette, California, May 15, 2007 – TechExcel, Inc., the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) and Support software, today announced updates and enhancements to TechExcel Service Suite 6.5 specifically designed to increase visibility and provide actionable intelligence for all help desk, asset management and customer support business processes for the distributed enterprise. Service Suite 6.5 addresses the increased complexity in IT by delivering a solution that supports the growing number of applications, devices, and mobility of today’s workforce. Service Suite 6.5 delivers the next level in customer support and business alignment by automating the resolution of routine incidents, improving support responsiveness and providing self service access to support data, all in the interest of customer satisfaction.
TechExcel’s Service Suite 6.5 is an integrated service and support management suite with employee web portal and complete workflow customization capabilities that scales to meet the needs of any size organization. There is support for business rules and processes as well as automation that streamlines IT services and help desk activities with configurable workflow, process management, email notification and knowledge base.
“While there are many ITSM tools on the market today that provide a variety of help desk support features, Service Suite 6.5 aligns traditional service desk support and takes it to the next level with enhanced features to accommodate the needs of the modern IT organization,” said Tieren Zhou, CEO and Chief Software Architect at TechExcel. “Even more important is the connection between customer support and development. The combination of TechExcel Service Suite and DevSuite provide seamless integration so that enterprises have the information needed to improve products and significantly enhance customer satisfaction.”