IT executives, business leaders, and service management implementers — UNITE!

Learn how you can leverage service management best practices and innovations like cloud computing, software as a service, and virtualization to bring business value to your organization. Jointly hosted by industry icons itSMF USA and HDI, only FUSION 11 can bring together the greatest minds and the most respected practitioners to facilitate a total immersion experience into today’s most relevant service management topics

Campus Technology’s information-rich program is presented in a variety of meeting structures and designed to maximize peer networking and collaborative opportunities. Our Workshops, Breakout Sessions, General Sessions and Executive Briefings offer big-picture overviews of the latest digital trends, or deep-dive exploration of specific technologies for seamless integration into your personal campus initiatives.

Whether you’re a Provost, CTO, IT Director/Manager, Dept. Chair, Faculty member or in Media/Library Services, you’ll find sessions suitable for your unique campus challenge and level of experience.

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Learn what’s new with TechExcel’s latest version of ServiceWise, a configurable IT and customer support solution made to meet the unique needs of your business processes. Whether you currently work with ServiceWise or are looking to move your company over to ServiceWise, this webinar will highlight the benefits of this easy-to-use ITSM solution.

The following new features of v8.6, as well as others, will be covered in this one-hour webinar:

• Service Catalog
• Multi-tiered Email Approval Process
• Setup & configuration

View the recorded webinar here to learn how TechExcel ServiceWise can help you and your organization design a better service desk guaranteed to improve customer satisfaction and increase overall team efficiency.

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DevSuite is a highly configurable ALM solution designed to meet the unique needs of each customers’ development processes. This live 60 minute presentation will demonstrate how you and your organization can also improve the quality of your products through enhanced test management and efficiency with agile building blocks that can be added to any process.

The following new features of v8.3.1, as well as others, will be covered in this one-hour webinar:

• Adding agile building blocks to your current development processes
• Keeping requirements and specifications in focus through development and testing
• Traceability through all stages of development and testing
• How higher quality processes can lead to better products

View the recorded webinar here to learn how how TechExcel DevSuite can help you and your organization improve efficiancy and communication through all phases of development.

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The word ‘help’ isn’t specific enough to the service provided by IT – all the extra calls and e-mails can really reduce the amount of time your support team has to help staff with IT-related issues. Simply changing the name and offering a web interface where staff can go and help themselves with issues or problems can have a dramatic impact. Whether you are new to self-service or improving your current offering, this webinar will provide concrete advice and ideas on self-service.

Key topics this webinar will explore include:

• areas for automation
• self-service options
• self-help options
• and much more!

Click here to watch this session, presented by industry veteran Rick Jönsson, that explores self-service options.