LAFAYETTE, CALIF. – July 25, 2011 – TechExcel, Inc., a leading provider of IT Service Management (ITSM) and customer support software, will feature ServiceWise U at the Campus Technology annual summer conference, taking place July 25 – 28, 2011 at the Seaport World Trade Center in Boston, MA. TechExcel will show attendees of the nation’s premier higher education technology conference how its solution designed specifically for the digital campus can help them better manage helpdesk and total IT service processes, with a much lower and controllable cost of ownership. The live demonstrations will take place in TechExcel booth #733.


ServiceWise U is a configurable and scalable software suite for helpdesk management and IT service management tailored exclusively for Colleges and Universities worldwide. Using ServiceWise U, institutions can automate and streamline IT helpdesk activities with configurable workflows, process management and approvals, email integration, integrated knowledge management and dedicated student self-service portal. Additional benefits include:

  • ITIL compliant – certified by PinkElephant.
  • Collaborate between departments – Integrate service desk functions, IT services, development and more. Integrated departmental or project workflows results in fast, organized, and productive management processes across the campus.
  • Reduce administrative costs – Integrate online forms for student and faculty requests to eliminate paper waste and streamline approval procedures. LDAP/Active Directory integration for centralized student/faculty information management.
  • Comprehensive asset management – Manage asset lifecycles and integrate asset information with trouble ticket, asset utilization, inventory and self-service tasks. Track inventory, manage license usage and compliance, and create asset relationships with student/faculty and service information.

The powerful features and ease of maintenance of TechExcel’s ServiceWise solution make it the preferred choice of educational systems requiring a high-end enterprise-class solution to manage their helpdesk and total IT service processes. For more information on ServiceWise U visit https://www.techexcel.com/products/itsm/solutions/universities.html.


For more information about Campus Technology 2011 please visit https://events.campustechnology.com/Events/CT-Summer-Educational-Technology-Conference/Home.aspx