Make It Easier for the Campus to Focus on Learning and Research
You want to deliver better student experiences and help facilitate groundbreaking research, not spend time looking after infrastructure. And everyone from students to faculty to administrators wants the services they use on campus to be just as convenient as the ones they use in their personal lives.
Our solutions give you end‑to‑end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs — and devote more time to innovating and creating the consumer‑like experience that students, faculty, and staff expect.
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Key Features
ITIL COMPLIANCE
Leverage proven IT service management processes that can be rapidly modified for specific institutional needs. Develop positive relationships with your customers by delivering more efficient and quality services while maintaining a stable service and IT environment.
COLLABORATION BETWEEN DEPARTMENTS
Create departmental or project workflows that integrate seamlessly to ensure an organized and productive management processes across the campus. Integrate helpdesk functions with specific processes such as onboarding or equipment checkout.
AUTOMATE WHERE IT MATTERS
Improve efficiency by automating repeatable, manual processes that can be scheduled so critical tasks are never missed. Take advantage of auto-routing and automatic escalations to ensure the best resources are responsible for the job.
REDUCE OVERHEAD COSTS
Integrate online forms for student and faculty requests to eliminate paper waste and streamline approval procedures. Utilize LDAP/Active Directory integration for centralized student/faculty information management.
ELEVATE END-USER EXPERIENCE
Provide easier and faster access to critical services the campus offers. Empower students and staff alike to search through a centralized knowledge base where digital assets, resolutions, and various other readily available information.
ASSET MANAGEMENT
Central asset management enables you to create asset relationships with faculty/student and service information. Manage asset lifecycles and integrate asset information with trouble ticket, asset utilization, inventory and self-service tasks.