LAFAYETTE, CALIF. – February 13, 2012 – TechExcel, Inc., a leading provider of IT Service Management and customer support software, will showcase Version 9.0 of ServiceWise and CustomerWise at Pink Elephant’s 16th Annual International IT Service Management Conference & Exposition, taking place February 19-22, 2012 at the Bellagio Hotel in Las Vegas, Nevada. The latest version of the TechExcel Service Suite is the industry’s most robust IT service and customer support management solution designed to streamline operations with ITIL workflow best practices, cut service desk costs, ease IT asset management, and reduce issue resolution time to achieve greater customer satisfaction.
Using an integrated approach to IT service and customer support management enables IT and business to work together, resulting in less time fighting fires and more time growing the business. TechExcel helps organizations realize this goal by providing a unified solution with innovative and easy-to-use functionality that improves the efficiency of support teams and assists in preventing issues before they happen.
ITIL provides guidance on what should be done in order to offer the clients of an IT organization adequate IT Services to support their business needs. However, many business executives express frustration as they attempt to roll-out these best practices. TechExcel makes it easy to implement ITIL workflow standards, with out-of-the-box templates and configurations for Incident, Problem, Change, and Configuration management. These can also be easily customized to fit an organization’s unique business requirements, resulting in limitless flexibility for managing ITIL and other IT business processes.
In addition to helping IT groups understand what should be done in order to offer superb IT Services to support their business needs, TechExcel also enables organizations to significantly reduce information technology costs and limit business and legal risk related to hardware and software assets. TechExcel customers are able to dynamically monitor and manage all internal company IT assets, asset inventories, customer-owned assets, service level agreements associated with IT assets, and costs. This100% visibility of all IT assets, regardless of their location, and linking the information with customers and incidents provides TechExcel users with the asset intelligence they require to make informed decisions about new purchases, monitor usage and compliance, and improve customer service.
The TechExcel Service Suite also includes KnowledgeWise, a centralized knowledge base for all company documents including: contracts, processes, planning information and other important records as well as customer facing articles, FAQ’s, technical manuals and installation guides. By centrally managing knowledge and having the ability to easily associate knowledge items with incidents, work projects, or corporate information, organizations can increase team efficiency, mitigate data risk, facilitate collaboration between teams, improve self-service and speed up diagnosis and resolution by IT teams.
TechExcel is dedicated to developing software solutions with built-in business intelligence that can be configured by the users to optimize their business processes. On-demand Web seminars and personal demonstrations of TechExcel ServiceWise and CustomerWise 9.0 are available now. Call 800-439-7782 extension 5 or visit www.techexcel.com for more information about TechExcel offerings.