Portland, Ore. – June 12, 2006 – Centennial Software, developer of IT asset discovery and endpoint security solutions, today announced that TechExcel, a leading provider of integrated IT Service Management, Customer Support Software, and ALM Software, has selected Centennial Discovery for integration with its Help Desk Software Suite. The TechExcel Help Desk Software Suite will leverage Centennial Discovery’s automated IT asset discovery capabilities for complete IT asset identification and inventory management.
“The ability to automate the discovery and identification of all hardware and software assets on a network in real-time will significantly streamline and optimize any corporate help desk,” says Andy Burton, CEO at Centennial Software. “By combining Centennial’s dynamic auto-discovery with TechExcel’s excellent Help Desk Software Suite, customers can leverage a powerful new tool that eliminates the need for manual asset tracking and provides network or user details at the touch of a button for true help desk optimization.”
Discovery is the most powerful and comprehensive software tool available for dynamically finding, identifying and auditing all corporate hardware and software on a network. The integration of Centennial Discovery into TechExcel’s AssetWise module – due for completion later this year – will eliminate the need for manual asset tracking and streamline IT inventory discovery and management. Users of AssetWise will benefit from reduced average help desk call times, handle more calls with the same number of agents, and more easily troubleshoot network problems through more accurate awareness of network assets.
“We like to tout how flexible and easy-to-use TechExcel’s Help Desk SoftwareSuite is for customers that want a completely customizable help desk solution,” said Tieren Zhou, President and CEO at TechExcel. “With Centennial Discovery, we’re delivering to our customers another level of functionality by integrating the most comprehensive discovery engine available on the market and automating the solution so it’s easier to use and manage.”
About Centennial Software
Centennial Software is a leading developer of IT asset discovery and security management solutions with more than four million licenses sold around the world. Available through a global network of resellers and market-leading OEM vendors, Centennial Software’s solutions help organizations better manage their IT infrastructure, maintain compliance and reduce operational risks. For information, visit https://www.centennial-software.com.