Comprehensive customer support platform focused on improving customer relationships and satisfaction.
“Not only did TechExcel CustomerWise make more sense than any of the other products I had seen for customer support, but it cost less than half of what the other vendors were charging for their products.”
Jim Battaglieri – Fujitsu
CustomerWise is loaded with features for delivering a better customer experience.
Build and enforce intelligent workflow within minutes by using an intuitive interface
Improve the quality of services and reduce response times by automating a definable, repeatable and scalable framework
Utilize a self-service portal with knowledge auto-recommendation to reduce support costs.
Create on-demand reports using over 100 built-in templates
TechExcel ServiceWise is a flexible service, support, and process management software designed for the enterprise that is easy to configure and maintain. It includes out-of-the-box best practices configured for simplifying IT service management and various ITIL processes. Use ServiceWise to streamline IT as well as other service processes and help desk activities with configurable workflows, customizable user interfaces, flexible business process automation, and knowledge management. With Cloud and Premise options, we can host or you can!
