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If you prefer, you can learn more about TechExcel products and service topics through half-hour live online webinars. These webinars include a live Q&A session at the end of each presentation.
To register: Click on the register now button you would like to attend, and complete the request form.

Presented by: Rick Jönsson, Sr. Product Manager
When: Thursday, June 23, 2011 @ 12:00 PM - 1:00 PM PDT

Duration: 30 minutes

The word 'help' isn't specific enough to the service provided by IT - all the extra calls and e-mails can really reduce the amount of time your support team has to help staff with IT-related issues. Simply changing the name and offering a web interface where staff can go and help themselves with issues or problems can have a dramatic impact. Whether you are new to self-service or improving your current offering, this webinar will provide concrete advice and ideas on self-service.

Key topics this webinar will explore include:

• areas for automation
• self-service options
• self-help options
• and much more!

Click here to watch this session, presented by industry veteran Rick Jönsson, that explores self service options.

Presented by: Alex Perec, Sr. Product Manager
When: Wednesday, April 13, 2011 @ 11:00 AM - 12:00 PM PDT

Duration: 60 minutes

DevSuite is a highly configurable ALM solution designed to meet the unique needs of each customers’ development processes. This live 60 minute presentation will demonstrate how you and your organization can also improve the quality of your products through enhanced test management and efficiency with agile building blocks that can be added to any process.

The following new features of v8.3.1, as well as others, will be covered in this one-hour webinar:

• Adding agile building blocks to your current development processes
• Keeping requirements and specifications in focus through development and testing
• Traceability through all stages of development and testing
• How higher quality processes can lead to better products

Click here to watch how TechExcel DevSuite can help you and your organization improve efficiancy and communication through all phases of development.

Presented by: David Martin, Sr. Product Manager

Duration: 60 minutes

Learn what's new with TechExcel's latest version of ServiceWise, a configurable IT and customer support solution made to meet the unique needs of your business processes. Whether you currently work with ServiceWise or are looking to move your company over to ServiceWise, this webinar will highlight the benefits of this easy-to-use ITSM solution.

The following new features of v8.6, as well as others, will be covered in this one-hour webinar:

• Service Catalog
• Multi-tiered Email Approval Process
• Setup & configuration

View the recorded webinar here to learn how TechExcel ServiceWise can help you and your organization design a better service desk guaranteed to improve customer satisfaction and increase overall team efficiency.

When: Wednesday, June 23, 2010 @ 11:00 AM - 12:00 PM PDT

Duration: 60 minutes

When: Wednesday, June 23, 2010 @ 11:00 AM - 12:00 PM PDT

Duration: 60 minutes

Take your quality initiatives to the next level with DevTest 4.2.

If you are new to DevTest find out why many testing organizations are increasingly turning to software test management solutions to organize, plan, and analyze their testing efforts. If you a DevTest veteran this webinar will provide an overview of DevTest while highlighting new features that have been added in 4.x releases.

This free hour-long webinar will cover:

• Benefits of quality management solutions
• DevTest Studio's 4.2 latest features