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3 day training At Customer Site

• This is an on-site training and installation service at customer site. Both product training for users, and for administrators will be covered in this training. In addition, product installation will be provided. At least one of your employees will be trained to become TechExcel Product Experts. Agenda

Half day instructor lead online training

• This online training includes brief product training for users and administrators via web online meetings. You may learn our ALM solution at your own pace and take the online exams to get certified as a TechExcel Product Expert. (*Guidance on how to use our online courses available at the TechExcel Community site will be provided.)Agenda

ITIL^® Primer

• An Introduction to ITIL | Structure of the library | ITILs key concepts and objectives | What contributions has ITIL made to the IT industry? Agenda Learn More

Service Level Agreements & Service Catalogue

• This course will look at the process required for a successful Service Level Agreements and how to build a service catalogue, and enable participants to practice writing a Service Level Agreement/Service catalogue relevant to their business.Agenda Learn More

Service and Phone Skills

• This course will look at the skills required for a successful service delivery and how to handle customers on the phone.Agenda Learn More

SDI Service Desk Foundation

• Fundamentals of IT Service & Support for the Service Desk. Agenda Learn More

SDI Service Desk Analyst Fast Track

• Excellent Service Desk support is vital to ensure a company consistently delivers the required IT Service & Support levels. The responsibilities of the Support Analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them. This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.AgendaLearn More
  

SDI Service Desk Manager Fast Track

• Being an effective Service Desk Manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides a thorough understanding of, and qualification in, Service Desk management.AgendaLearn More