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TechExcel University

Further your TechExcel investment with TechExcel University courses. Designed to maximize your valuable time and resources, our focused sessions get to the details quickly with hands-on workshops and exercises.

TechExcel University has the training courses that will get your project team up and running quickly and with less cost. We provide a comprehensive standard curriculum, and our education experts can work with you to build training plans and courses personalized to fit your education requirements.

Our training programs cover application, functional, and technical areas related to the full complement of TechExcel ALM and Service Suite solutions. We can also modify existing courses to suit your needs. Plus, we can host the training at any one of our training facilities, or we can deliver Academy courses at a site you choose.

Benefits

  • Learn our products and solutions with focused sessions that make the most of your busy schedule
  • Become an expert on TechExcel solutions, both as an end user and as an administrator
  • Deploy and maintain our solutions on your own
  • Study test cases of how TechExcel's solutions are being used by other companies
  • Configure TechExcel solutions to suit your business needs
  • Fully leverage the advanced features of our products
  • Save money by getting a 10% discount on future maintenance renewals when you earn training certification

DevSuite training courses

What you will learn

  • Learn about Devtrack new features or current features not yet used by your company
  • Fully leverage the advanced features of DevTrack
  • Become an expert on DevTrack, both as an end user and as an administrator
  • Configure DevTrack to suit your unique business needs

Who should attend

  • Current DevTrack administrators interested in learning new features and improving their current system
  • New DevTrack Administrators, interested in becoming a DevTrack product expert
  • Key managers interested in understanding how to get more out of your current DevTrack system

Service training courses

Internationally recognised Service Desk Training and Qualification

Further your TechExcel investment and TechExcel University courses, we deliver professional instructor-led training courses on both service management and industry training. Every course is designed using a combination of theory and hands on experience to maximise your investment in your people.

TechExcel has training courses that will get your teams not only certified status but also ensuring they provide the best possible service to your customers. If you want to know more about the international standards that govern the certifications please have a look at the Service Desk Institute website.

On the non SDI courses our education experts can work with you to build training plans and courses personalised to fit your education requirements.

For all training, we can host the training at any one of our training facilities, or we can deliver courses at a site you choose.

Classroom Training
We also offer service and industry training as well as accredited Service Desk institute training programs. At our dedicated, purpose-built training facility, we provide a comfortable learning environment for all delegates.

Onsite Training
If you prefer, we can deliver our training courses at your own premises. These can be delivered on a one-to-one, or group basis. Please contact us to discuss your requirements.

Customised Training
TechExcel can on request customise training to meet exact business needs, we will design training courses tailored to reflect your environment. These courses can be delivered on-site at your premises, or at our dedicated training facility. Please contact us to discuss your requirements.

Webinar Training
If you prefer, you can learn more about TechExcel products and service topics through half-hour live online webinars. These webinars include a live Q&A session at the end of each presentation. To register for a webinar please select webinars on the menu or click here.

Courses

DevSuite training courses

  • 3 day training At Customer Site
  • Half day instructor lead online training Learn More

Service training courses

  • ITIL Primer
  • Service Level Agreements & Service Catalogue
  • Service and Phone Skills
  • SDI Service Desk Foundation
  • SDI Service Desk Analyst Fast Track
  • SDI Service Desk Manager Fast Track Learn More

Resources