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TechExcel products are very easy to install, configure and maintain. With minimal training you and your team have the power to install and configure any TechExcel solution. However, you may still require professional consulting services from TechExcel for the following reasons:

• You want to deploy our solution quickly and efficiently with minimum effort from your own team.
• To train your team while deploying the solution, you want the installation, configuration, and training services at your site.
• To get the most out of your investment in our solution, you want a service engineer onsite during implementation to identify additional configuration and installation issues and help you to take advantage of the powerful features in our products.
• TechExcel products are completely configurable, so you can expect a high-end solution to be up and running for your business within a minimal amount of time. Your success is our success; configurable and scalable solutions without the time and expense of project implementers that configure, customize and deploy.

A TechExcel experienced service engineer will work with you to install and configure your TechExcel solution. From business analysis to workflow design, GUI customization to advanced feature setup, a TechExcel service engineer will work with you shoulder-to-shoulder to optimize your business processes and ensure a smooth rollout of your TechExcel solution.

Service items include assistance with the following tasks:

1. Installing the product on server(s) and one client machine, and presenting guidelines on how to install on other client machines.
2. Analyzing business needs.
3. Designing a workflow.
4. Customizing the GUI, including designing custom pages.
5. Defining master-detail relationships between fields.
6. Organizing the team (create account types, teams and folders, assign privileges).
7. Setting up email services (email notification, email submission, etc.).
8. Creating templates (event templates, service templates, sales templates, etc.).
9. Setting up TechExcel Web solutions for both internal teams and external customers.
10. Configuring other Admin settings.
11. Basic training for both end users and administrators, if time permits.

Service is offered either on-site, or online through WebEx conferencing: