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TechExcel provides software for (ALM), Defect Tracking, (ITSM), and (CRM)>> Call: (800) 439-7782

Everybody loved it because of its ability to quickly and easily address all of their needs, and frankly my staff forced me to buy it. They told me that if I didn't to do this, they were not doing the work.

Help desk self service portal software – ITIL

  • Powerful self service portal

    Sophisticated, easy to use web portal for self service complete with incident submission, incident status tracking, knowledgebase, and user feedback.

  • Customizable interface

    Control what internal employees and external customers see when visiting the web portal. Easily customize the web portal interface to find the right balance between features and simplicity for your customers.

  • Knowledgebase

    Organize, publish, and maintain a public knowledgebase so customers can find information quickly.

  • Auto-Suggest Solutions

    Automatically suggest relevant help topics and solutions based on customer input for immediate resolutions.

  • Web Conversation

    Communicate more effectively with Web Conversation, a useful alternative to phone and email. Maintain complete Web Conversation histories and relate conversations to incident records.

Benefits

  • Reduced volume on your Service desk.
  • Allow users to find solutions to their own problems quickly.
  • Keep end users up to date on their issues.
  • 24 * 7 availability.
  • Users can review history of previous requests.

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