Self Service
Solution Implementation
- ServiceWise - a complete solution for incident management, problem management, and change management.
- CustomerWise - optimize your support process by providing your support team with all of the tools necessary to meet or exceed your customer's service expectations.
- KnowledgeWise Enterprise - AI Enhanced knowledgebase for self service
Improve customer satisfaction and service efficiency
A simple and intuitive self service interface provides a useful alternative for customers. Self service encourages customers to gather information at their convenience to solve problems, learn about additional products and services, and make informed decisions.
Effective self-service improves the overall efficiency of your service and sales teams by increasing customer awareness, improving customer satisfaction, and decreasing call volume.
TechExcel Service Suite for Self Service
- Powerful self service portal
Sophisticated, easy to use web portal for self service complete with incident submission, incident status tracking, knowledgebase, and user feedback. - Customizable interface
Control what internal employees and external customers see when visiting the web portal. Easily customize the web portal interface to find the right balance between features and simplicity for your customers. - Knowledgebase
Organize, publish, and maintain a public knowledgebase so customers can find information quickly. - Auto-Suggest Solutions
Automatically suggest relevant help topics and solutions based on customer input for immediate resolutions. - Web Conversation
Communicate more effectively with Web Conversation, a useful alternative to phone and email. Maintain complete Web Conversation histories and relate conversations to incident records.
Whether you support internal employees or external customers, TechExcel Service Suite provides powerful self-service solutions with advanced web portals, knowledge management, email, and web conversation communication channels aimed at increasing effectiveness of self service.
