Overview
AssetWise aids enterprises in the process of monitoring, controlling and accounting for assets throughout their lifecycle. A single and centralized location enables businesses to monitor all assets important to their mission including company IT assets, managing asset inventories, and tracking customer-owned assets. All asset changes, including maintenance information, trouble ticket data, status inventory, utilization metrics and usage, are recorded in the central repository and linked to other Service and Support tasks. As part of the TechExcel Service Suite, AssetWise can be accessed by members of TechExcel CustomerWise and ServiceWise and provides a single version of asset truth for sales, service, help desk, IT, and other teams.
The integrated asset management capabilities of AssetWise helps optimize all asset-related processes during an assets lifetime, from purchasing through implementation to service upgrades and returns. And since AssetWise uses the same central database as TechExcel Service Suite (considered a CMDB), all asset activities can be related to sales opportunities, service incidents, problems, and change records providing a complete view of all company and customer assets.
Benefits
- Centralized Asset Operations - Sales, marketing and support teams share common customer asset information, stored in a single database, reducing system and data administration requirements and eliminating data inconsistency issues across organizations.
- Automatically detect and track IT assets, inventory, usage, and location. Extend AssetWise with the optional AssetWise Discovery utility for automatic detection of hardware and software detection the network.
- Better control existing assets and make more informed decisions about new purchases
- Improve customer service with asset information - Link asset information with customers and customer incidents to improve customer service.
- Automate sales order and asset creation so that all purchases are tracked with the proper product properties, versions, and support plan status and dates.
Screenshots
Technical Information
Features and Functionality
- Define unlimited asset categories, sub-categories, and item templates with fully customizable field definitions for easy tracking, searching, and reporting.
- Confidently add relevance and context to previously-disjointed processes and systems, enabling total asset visibility and intelligence.
- Manage IT hardware assets, software usage, and software compliance with AssetWise Discovery automatic asset discovery tools.
- Easily view all products purchased or used by a customer, and associate specific assets with any marketing program, sales opportunity, or support incident for that customer.
- Track the complete ownership, service, and repair history for all assets.
- Manage multiple service levels and support plans for customer and asset types when using the additional Service Agreement Manager module.
- Integrate with existing asset management tools with additional LANDesk and Microsoft SMS integration modules.
