- DevSuite – The Complete ALM Solution
ITSM & Support Focused CRM
TechExcel KnowledgeWise is the knowledge management solution at the core of the TechExcel's ServiceSuite. It is the centralized knowledge base for all company documents including: contracts, processes, planning information and other important records as well as customer facing articles, FAQ's, technical manuals and installation guides.
Even though team members access common company knowledge or define project specific knowledge, all knowledge access is carefully managed and controlled by strict security privileges at project level, folder level, or even item level for read, write and viewing access.
KnowledgeWise allows teams to easily build a knowledge base by adding any type of knowledge document. Public knowledge, available to customers through the CRM Support portal, improves self-service and FAQ's standardize resolutions to common issues. Published documents can then be associated with different areas of work so that internal teams and external customers can search the knowledge base for self-service content based on their access privileges. Sales and marketing teams can store important documents for common use with strict security controls. Existing knowledge base content can also be linked to other knowledge base management systems or by populating KnowledgeWise with third-party knowledge packs to help resolve common support incidents.