Recorded Demonstrations
Introduction |
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ServiceWise is your comprehensive internal help desk and IT Service Management solution, no matter how simple or complex your business processes may be. Watch an overview of how ServiceWise can work for you. |
Self Service Portal |
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ServiceWise includes a fully functional, integrated web portal for self-service, web-based communication, service/incident requests, and company news. |
Team Web Client |
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Track, organize, research, and manage all incidents and problems with ServiceWise. The intuitive user interface provides a combined view of incidents and problems so team members can quickly determine the nature of an incident and whether or not an underlying problem exists. |
Project Architecture |
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Implement your unique incident and problem resolution processes using the easy-to-use workflow editor. Define a complete process with progress states, transitions, business logic, and field-level data privileges using a simple graphical tool that allows you to create a consistent method for handling incidents and problems. |
Form Customization |
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Pages and fields are user-defined using a simple GUI tool that allows a complete customization of interfaces and field choices. An out-of-the-box solution is provided that can either be completely modified, or projects can be created from scratch. |
ITIL Overview |
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The IT Infrastructure Library (ITIL) is a comprehensive set of best practices for effectively managing IT services. Originally created by UK government agencies specializing in best practices in process and workflow, ITIL has become the accepted framework for managing IT in organizations of all kinds--small or large, public or private. |
