TechExcel ServiceWise Overview
TechExcel ServiceWise is a configurable and scalable software suite for helpdesk management and IT service management.
ServiceWise helps automate and streamline IT helpdesk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations.
ServiceWise is available in two editions. An easy to use helpdesk software solution or a complete ITIL and IT service process management solution. Choose the edition that meets your needs:
Helpdesk Software
ServiceWise HelpDesk
Powerful and configurable helpdesk software that is easy-to-use and easy to maintain includes:
- * Self-service portal
- * Email integration
- * Automatic escalations
- * Customizable interfaces
- * Definable workflows for tracking issues, incidents, and service requests.
ITIL and IT Service Management Software
ServiceWise ITIL
A scalable software solution that includes all features of HelpDesk and out-of-box configurations for:
- * Service Request Tracking
- * Incident Management
- * Problem Management
- * Change Management
- * Configuration management
- * Service Level Agreement
Add-On Modules
TechExcel also offers a number of add-on modules that extend functionality. Add-on modules are available for both ServiceWise HelpDesk and ServiceWise ITIL. You may upgrade from ServiceWise HelpDesk to ServiceWise ITIL at any time.
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Track IT asset usage, view inventory levels, and manage the entire asset lifecycle from a single system. AssetWise integrates seamlessly with ServiceWise to provide help desk and other IT teams access to meaningful IT asset information.
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The FormWise add-on for ServiceWise allows management of online forms which may be integrated with helpdesk and IT workflow processes. Use FormWise to improve efficiency by replacing any paper-based forms.
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The ProjectPlan add-on for ServiceWise provides IT project and resource planning capabilities. ProjectPlan is used to manage ServiceWise projects, resources and availability, tasks and activities, milestones, dependencies, and project documentation.
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Manage all help desk and IT related knowledge in a single, secure, integrated knowledgebase.
