ServiceWise ITIL

• Overview
• Tech Requirements
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The Service Desk component of ServiceWise provides a complete set of functions that help you improve the service level of your organization while keeping costs down.

• Restore service more rapidly using streamlined ITIL-based incident and problem management processes.
• Automatically assign service ticket priority based on urgency and business impact.
• Measure end-user satisfaction through built-in surveys.
• Use out-of-the-box workflows, reports, queries, and templates to accelerate time to value.
• Easily manage assets and changes, with integrated Change and Configuration Management and AssetWise.
• Use flexible, easy-to-use configuration and customization tools to customize the user interface and workflows, with no coding required.

A key component of the Service Desk component is the service request management (SRM) with its underlying workflow and processes that enable an service request to be reliably submitted, routed, approved, monitored and delivered.

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