ServiceWise for ITIL
TechExcel ServiceWise is a scalable software solution used for managing ITIL and other IT business processes. ServiceWise for ITIL includes out-of-box configurations for Incident, Problem, Change, and Configuration management.
The ServiceWise ITIL solution provides:
- Service Desk and Request Management
- Incident Management
- Problem Management
- Change Management
- Configuration Management
- Service Level Management
- Knowledge Management
- Self-Service
- Reporting
- Survey Management
Features and Benefits
- Supports ITIL standards
- Web based
- Definable Workflow
- Issue Escalations
- Easy to use for staff
- Reporting, Metrics, and Dashboards
- Collaboration for coordinating implementation and impact analysis
- Automation of repetitive tasks
- LDAP | AD integration
- Web based API for integration with existing applications
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