Education - ServiceWise U
TechExcel ServiceWise U Seminar Series Information
TechExcel ServiceWise U Seminar Series Information
Solution Implementation
TechExcel solutions enable education institutions to:
- ITIL compliant solution - TechExcel offers an ITIL compliant solution certified by PinkElephant
- Collaborate between departments - Integrate service desk functions, IT services, development and more. Integrated departmental or project workflows results in fast, organized, and productive management processes across the campus.
- Reduce administrative costs - Integrate online forms for student and faculty requests to eliminate paper waste and streamline approval procedures. LDAP/Active Directory integration for centralized student/faculty information management.
- Asset management solution – AssetWise provides a comprehensive asset management solution. Manage asset lifecycles and integrate asset information with trouble ticket, asset utilization, inventory and self-service tasks. Track inventory, manage license usage and compliance, and create asset relationships with student/faculty and service information.
What is ServiceWise U?
ServiceWise U is a complete internal help desk and IT Service Management (ITSM) derived from the TechExcel Service Suite specifically designed to meet the needs of the University and College systems. It includes components that have been tailored exclusively for campus systems worldwide.
Using ServiceWise U, institutions may automate and streamline IT services and help desk activities with configurable workflow(s), process management, knowledge management, and a dedicated student self service portal.
To fully meet the needs of the educational systems TechExcel has developed the following optional components which integrate seamlessly with ServiceWise U:
- FormWise
Create fully customized online forms and integrate them directly with your workflow processes. The integration of workflow and form processing enables streamlined data gathering, tracking, and form storage. Forms can even be routed automatically to the appropriate individuals for completion, approval, and processing, improving your team’s efficiency. - DownloadPlus
DownloadPlus is an easy-to-use website management application for tracking, monitoring and controlling file downloads. All downloads including software packages or executables, patch releases, virus updates, user guides, manuals and any other type of file(s) needed by students, faculty and staff are controlled from a single, user-friendly management console. - KnowledgeWise
KnowledgeWise is a centralized knowledge base for all campus documents including: FAQ’s, technical manuals, how-to guides and installation guides. All documents contained within KnowledgeWise are subject to administrator-defined, controlled-access. KnowledgeWise includes a robust, indexed searching capability. Self-service with built-in Artificial Intelligence provides effective and timely campus-wide support with minimal overhead. - Active Directory/LDAP Synchronization
Sync faculty, staff and student end-users as well as support team members directly into ServiceWise with the LDAP Sync Module. The Sync Module also supports secure LDAP connections. - Service Agreement Manager
Provides complete service level agreement management capabilities to your service delivery team. This comprehensive service level agreement solution allows you to easily configure and administer (24x7) service plans for your faculty, staff and students. - AssetWise
AssetWise aids campuses in the process of monitoring, controlling and accounting for assets throughout their life cycle. A single and centralized location enables a campus to control all assets important to their mission including monitoring campus-owned IT assets, managing asset inventories, and tracking student-owned assets. All asset changes, including maintenance information, trouble ticket data, status inventory, utilization metrics and usage, are recorded in the central repository and linked to other Service and Support tasks. - AssetWise Discovery
AssetWise Discovery provides automatic asset discovery of network devices, hardware, and software. AssetWise Discovery integrates with AssetWise inventory management and ServiceWise service management applications to provide complete information for your IT service team.
