At TechExcel, Application Lifecycle Management (ALM) and Service Desk solutions are designed to meet the unique requirements of industries that have unique requirements distributed across diverse departments and geographical locations.

TechExcel industry solutions unify the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resources.

• CM Crossroads Podcast
  Knowledge Centric ALM Comes full circle with DevSpec and Knowledgewise
  Original broadcast date: Wednesday, 18 April 2007
  With Patrick Egan and Jeff Johnstone

Today's distributed teams span multiple time zones and in many cases multiple countries. While technically connected, limited bandwidth inhibits their ability to be truly effective during multiple design, development and validation cycles. While traditional approaches stipulate that every phase of software development rely on separate tools and processes, new approaches have shifted ALM from a tactical set of development tools to a strategic mission-critical solution that is optimized for the product management teams to design and the distributed and outsourced engineering teams to implement. TechExcel's Application Lifecycle Management (ALM) solutions enable enterprises to focus on their strategic goals of product design, project planning, development and testing by providing a collaborative and “knowledge-centric” environment.

As the IT organization finalizes its move from a cost center to an integral part of the infrastructure, service and support management functions must rely on a single version of truth to ensure that processes are optimized and that the entire business flourishes. TechExcel's Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment.