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Conference Agenda
Monday, October 20, 2008
| 4:00 pm - 8:00 pm | Registration/Product Manager Meetings |
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| 6:00 pm - 8:00 pm | Welcome Cocktail Reception |
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Tuesday, October 23, 2008
| 7:30 am - 6:00 pm | Registration |
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| 7:30 am - 9:00 am | Continental Breakfast |
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| 9:00 am - 9:15 am | Welcome to TechExcel Users Conference 2008 |
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| 9:15 am - 9:55 am | Keynote: Dr. Tieren Zhou, Ph.D. CEO and Chief Software Architect, TechExcel |
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| DevSuite Track | Service Suite Track | |
| 10:00 am - 10:50 am | Customer Case Study | ITIL in the “Real World” |
| 11:00 am - 11:50 am | Customer Case Study | Customer Case Study |
| 12:00 pm - 1:15 pm | Lunch |
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| 1:20 pm - 2:10 pm | Customer Case Study | Service Level Agreements Setting and Exceeding Expectations |
| 2:20 pm - 3:10 pm | Customer Case Study | Customer Case Study |
| 3:10 pm - 3:30 pm | Afternoon Break |
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| 3:30 pm - 4:30 pm | Connecting your teams - Devsuite and ITSM bringing your organization together | |
| 5:00 pm - 6:30 pm | Cocktail Reception |
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| 6:30 pm - 9:00 pm | Awards Dinner |
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Wednesday, October 22, 2008
| 7:30 am - 6:00 pm | Registration |
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| 7:30 am - 9:00 am | Continental Breakfast |
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| 9:00 am - 9:50 am | Keynote: Tieren Zhou, Ph.D. CEO and Chief Software Architect of TechExcel |
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| DevSuite Track | Service Suite Track | |
| 10:00 am - 10:50 am | DevTest Studio - Complete quality management | ServiceWise 7.5-On the Cutting Edge |
| 11:00 am - 11:50 am | Next generation issue and process management with DevTrack | ServiceWise and CustomerWise-A Look into The Future |
| 12:00 pm - 1:15 pm | Lunch |
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| 1:20 pm - 2:10 pm | DevSpec – Integrated Requirements Management | Increase Acceptance and Empower with Self-Service |
TechExcel Users Conference Adjourns |
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Training Agenda
Wednesday, October 22, 2008
| DevSuite Track | Service Suite Track | |
| 3:00 pm - 3:50 pm | Integration of Knowledge within DevSuite | A Lesson In Process Definition and Control |
| 4:00 pm - 4:50 pm | Managing Requirements using DevSpec | Efficiency and Automation |
Thursday, October 23, 2008
| 8:00 am - 5:00 pm | Registration |
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| 8:00 am - 9:00 am | Continental Breakfast |
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| DevSuite Track | Service Suite Track | |
| 9:00 am - 9:50 am | Managing Implementation Tracking in DevSpec, DevPlan, DevTrack, and DevTest | Learning to Manage Sub-Tasks |
| 10:00 am - 10:50 am | New DevTrack 7.0 features | Implementing Effective Service Level Agreements |
| 11:00 am - 11:50 am | Rules Based Email Notification and Automatic Escalation | How to Build World-Class Reports That Your Executives will Love |
| 12:00 pm - 1:15 pm | Lunch |
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| 1:20 pm - 2:10 pm | Using DevTrack Events to Manage Tasks and Automate Workflow | Designing the Perfect Portal |
| 2:20 pm - 3:10 pm | DevTrack Customer Beta Portal | New Features of 7.5 – Part 1 |
| 3:10 pm - 3:30 pm | Afternoon Break |
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| 3:30 pm - 4:20 pm | DevTrack – ServiceWise/CustomerWise Integration | New Features of 7.5 – Part II |
Friday, October 24, 2008
| 8:00 am - 11:30 am | Registration |
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| 8:00 am - 9:00 am | Continental Breakfast |
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| DevSuite Track | Service Suite Track | |
| 9:00 am - 9:50 am | Managing Testing Templates & Test Tasks using DevTest | Working Lab |
| 10:00 am - 10:50 am | DevTest Testing Automation | Working Lab |
| 11:00 am - 11:50 am | Devsuite Q&A | Service Suite Q&A |